IT Professional I

Job Title

IT Professional I

Agency

Texas A&M University

Department

IT Academic Support

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences.  Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who we are

Technology Services provides reliable and accessible IT services to elevate and enhance Texas A&M University. We provide IT leadership to the campus community while enabling the research, education and service mission of Texas A&M. With trusted services and innovative solutions, we are changing the technology landscape on campus.  To learn more about IT at Texas A&M University visit us at: https://it.tamu.edu/

What we want

The IT Professional I, under general direction, meets the IT needs of a unit where multifaceted expertise is required. Performs in specialty areas of systems, services, applications, and/or database management. Performs unit-level support in multiple technical fields.If the description sounds interesting to you, we invite you to apply to be considered for this opportunity.

What you need to know

Salary: Commensurate on selected candidate's experience

Other Requirements or Other Factors: May be required to work evenings, weekends, and/or on-call support

Qualifications

Required Education and Experience:

• Bachelor's degree or equivalent combination of education and experience
• Four months (1 semester) of student worker and/or customer service experience

Required Knowledge, Skills and Abilities:

• Must be able to work in a collaborative team environment
• Strong interpersonal skills
• Ability to multi-task and work cooperatively with others

Preferred Education and Experience:

• Bachelor’s degree in Computer Science or IT Management, or related discipline
• Three years of related experience in IT Desktop Support

• Customer service experience

• Experience configuring, administering, and/or trouble shooting microcomputers, Microsoft Windows and Microsoft Office suite of products

Responsibilities

Workstation Support - Installs, configures, maintains, and upgrades, workstation hardware and software. Moves equitment. Provides training and supervision to departmental student workers on these procedures. Investigates, troubleshoots, and resolves workstation and network issues. Recommends upgrades for workstations as necessary. Recommends specifications for workstation and/or peripheral or hardware purchases. Monitors and maintains system security.

General Support - Provides centralized support for computer needs, both on campus and regional locations supported by the department. Researches, recommends, and resolves a wide range of technical and procedural problems for customers. Provides estimates and progress reports. Works with departmental staff to understand and outline goals and objectives for departmental technology needs. Makes recommendations to create efficiency and enhance operations of the department. Ensures work is accurate and in compliance with department or project quality standards. Provides on-call support on nights and weekends as needed.

Departmental Support - Assists management in planning, directing, and coordinating operational and/or procedural matters to meet goals and objectives of the department.

Training - Participates in training and professional development sessions as needed. Online/Local preferred. Performs other duties as assigned. 

Why Texas A&M University? 

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. 

• Health , dental , vision , life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays 
• Up to eight hours of paid sick leave  and at least eight hours of paid vacation each month
• Automatically enrollment in the Teacher Retirement System of Texas 
• Health and Wellness: Free exercise programs and release time
• Professional Development: All employees have access to free LinkedIn Learning  training, webinars, and limited financial support to attend conferences, workshops, and more 
• Employee Tuition Assistance and Educational Release time   for completing a degree while a Texas A&M employee

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.