IT Process Engineer

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Job Title:
IT Process Engineer

Department:
Health System Shared Services | Information Technology Administration

Job Description

Responsible for management of support center processes. The ITIL Processes Engineering Team within OSUMC IT Technology Services and Support is committed to assisting The Ohio State University Medical Center (OSUMC) and its patients.
Contributes strategic vision and serves as the top-level technical contributor in the planning, design, development, implementation, maintenance and support of support center processes using the Information Technology Infrastructure Library (ITIL) framework. These processes include and are not limited to Incident Management, Asset Management, Service Level Management, Change Management, Release Management, Configuration Management, Problem Management and Knowledge Management.

This position will also be responsible for leading projects that range from medium to large in scope, risk and impact. Leads and facilitates strategic projects involved in evaluating and researching new and existing products, procedures and/or workflows needs associated with IT process management for the Medical Center. Provides direction and insight to leaders, peers and team members regarding the identification and alignment of strategic IT process management requirements with evolving information technology/business opportunities. Recognized across the organization for IT process management expertise and sought as a source for resolution of unique or the most complex systems problems. Acts as a subject matter expert on IT process management strategies, procedures, policies, and methodologies. Perform the roles of Problem Manager, Change Manager, and Process Architect.

Minimum Qualifications

Bachelor's degree and 4 years of relevant experience.

Additional Information:

Our Comprehensive Employee Benefits Include:

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!

Location:
Remote Location

Position Type:
Regular

Scheduled Hours:
40

Shift:
First Shift

Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions .

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.