IT Process Analyst Summer Internship

Updated: about 1 month ago
Location: Boston, MASSACHUSETTS

Apply now Job no:523813
Position type:Internship
Campus:UMass President's Office
Campus Location: Westborough
Department: UITS-Operations/ProductionSrvc
Categories:Information Technology
Advertised:Jun 10 2024 Eastern Daylight Time
Applications close:Jun 14 2024 Eastern Daylight Time


Primary Work Location:

Westborough, MA with Hybrid schedule

Job Summary:

The University of Massachusetts President's Office of Information Technology and Services, located in Westborough, MA, is offering to current UMass students a 40-hour-a-week IT Process Analyst Summer Internship at $17.00 an hour. The candidate selected for this internship will gain valuable knowledge of the University of Massachusetts's inner workings.

Essential Functions:

We are looking for a detail-oriented IT Process Analyst who can effectively collaborate across teams and departments. In this position, you will be part of a supportive and collaborative work environment, participating in day-to-day operational support, service delivery initiatives, and process improvement initiatives.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience):

  • Current UMass student who is enrolled in an undergraduate or graduate program of study.
  • GPA 3.0 or higher.
  • Help mature our IT service management and service delivery practices by assisting with designing workflows and strategies that support new processes or improvements, as well as enhancement opportunities.
  • Meet with customers to discuss areas of focus and improvement.
  • Be curious, creative, eager to learn, motivated, and willing to take initiative on assigned projects/tasks.
  • Reliable and detail-oriented with a strong ability to multi-task, stay organized, and meet deadlines.
  • Ability to work independently and as part of a team.
  • Must have experience in Microsoft Office (including Excel, Word, and PowerPoint).

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience):

  • A desire to learn.
  • A willingness to work hard.

Working Conditions:

  • Any offer of an internship within the President's Office is specifically conditioned upon the potential candidate's consent to and successful completion of a background review.

Additional Details:

Summer 2024 Internship.



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