IT Desktop Support Professional

Job Summary:

The Department of Immunology and Microbiology on the University of Colorado Anschutz Medical Campus is seeking an IT Desktop Support professional to support the growing information technology needs of the department. Primary focus will be working directly with the Faculty, Staff, and Service Center Cores on their day-to-day needs.

Key Responsibilities:

• Monitor, respond to, and successfully solve IT trouble tickets submitted through the department on-line ticketing system including ticket escalation, as needed.
• Provide training and support to students, faculty, and staff in the use of computer hardware and software for basic computer needs.
• Setup and deploy laptops/desktops configured to University standards.
• Help deploy software updates and apply permissions across University devices.
• Help users get connected to computers, servers, and other IT related equipment.
• Assists in remote technical upgrades and assistance to all department IT resources via various IT management tools (i.e., SSH, VPN, LogMeIn, AD, phone, and email).
• Inform staff and help enforce the IT security policies developed for the department.
• Work with lead IT Support to provide ideas and recommendations to improve and secure the network.
• Work with users to inform and keep them up to date with new installs and OS upgrades via wiki edits, how to and cyber security updates via emails.

Work Location:

Onsite – this role is expected to work onsite and is located in Aurora Colorado.

Why Join Us:

The Department of Immunology and Microbiology encompasses a broad range of research and teaching activities focused on basic mechanisms of host immune responses, viral and bacterial pathogenesis, and the intersection of these two fields. Working in the Department of Immunology and Microbiology offers the opportunity of professional growth in a vibrant academic and scientific environment. 

The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off – vacation, sick, holidays and more. To see what benefits are available, please visit: https://www.cu.edu/employee-services/benefits-wellness .

Diversity and Equity:

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty, and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications:

Minimum Qualifications : 

• A bachelor’s degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.
  • A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis.
• One (1) year of professional level experience in IT Desktop customer support. 

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications: 

• Experience providing IT Desktop customer support to a large and diverse group. 
• Experience triaging work assignments and troubleshooting tickets.
• Experience with Windows and Mac program installations and troubleshooting.

Knowledge, Skills, and Abilities:

• Ability to communicate effectively, both in writing and orally. 
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Outstanding customer service skills.
• Demonstrated commitment and leadership ability to advance diversity and inclusion.

How to Apply:

For full consideration, please submit the following document(s):

1.     A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position.

2.     Curriculum vitae / Resume

3.     Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address.

Questions should be directed to: [email protected]

Screening of Applications Begins:

Immediately and will continue until position is filled. For best consideration, apply by March 22nd , 2024.

Anticipated Pay Range:

The starting salary range (or hiring range ) for this position has been established as $51,794 - $65,882.

The above salary range (or hiring range ) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

ADA Statement:

The University will provide reasonable accommodation to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [email protected] ​.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases . If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program .