IT Business Process Analyst (Developer Analyst) - In House Only

IN-HOUSE ONLY:  
 This position is open to internal permanent Coast Community College District (CCCD) employees to apply.  External candidates, short-term, professional experts, student assistants, and part-time faculty are not eligible to apply.  If you are not a current active permanent employee with CCCD, please do not apply at this time.  

The Coast Community College District (CCCD) is a public, multi-campus community college district serving Orange County, California. Established in 1947, CCCD has a rich history of providing accessible, high-quality education and training to students from diverse backgrounds. The district encompasses three comprehensive colleges, Coastline Community College, Golden West College, and Orange Coast College, and serves over 110,000 students annually through its various programs and services. CCCD is committed to student success and provides students with opportunities to explore their interests, develop their skills, and achieve their goals through a wide range of academic and vocational programs, support services, and co-curricular activities. With a strong commitment to diversity, equity, and inclusion, CCCD is dedicated to creating a supportive and inclusive environment for all students, employees, and members of the community.

Summary

Coast Community College District is looking for an IT Business Process Analyst with programming experience. The role plans, analyzes, develops, tests, and documents computer systems and purchased integrated applications for academic and/or business purposes. Consults with staff and coordinates projects for the design and modification of best practices and automation of information flow, documents, forms, analytics, and reports.

Distinguishing Career Features

The IT Business Processes Analyst is the part of a professional career path for internal consulting on information technology and process solutions that enhance decision-making and office efficiency. The position requires the capability to consult with users from multiple functions, participate in and lead projects involving department stakeholders, and committees. Design, write, and troubleshoot computer-aided dashboards, tools, and applications that contribute to ‘best practices’ work efficiency. Incumbents are expected to develop and maintain expertise in one of the District’s major systems such as business/finance packages or student information systems, and will demonstrate the ability to install, test, customize and maintain standardized applications using ITIL Framework and Processes.

Essential Duties and Responsibilities

Specific duties may vary among departments, divisions and jobs. Incumbents typically perform a
substantial portion or all of the following types of duties, as assigned:
1. Serves as a technology and process improvement consultant to business and academic customers. Evaluates business processes to define system requirements, propose potential solutions, and coordinate the implementation or modification of technology and/or process automation solutions.
2. Facilitates, trains, and assists staff and other stakeholders in analyzing, improving, and implementing technology and process automation solutions. Facilitates, leads, and participates as a member of a project team.
3. Conceptualizes, analyzes, designs, and programs applications for administrative and academic users such as those for entering and integrating data from several platforms to common access by computer users.
4. Defines the scope and objectives for applications, along with constraints and system requirements. Analyzes and defines current organizational functions, processes, sources and uses of information, and other data to determine application solutions.
5. Documents workflow using organization and data flow charts and other related materials. Produces application design specifications and documentation on inputs, outputs, and data structures.
6. Identifies and documents business processes and workflow that contribute to enhanced information flow by interviewing users, generating process documentation, and proposing process solutions. Identifies information and software to support processes.
7. Facilitates and designs inputs, including data entry screens, forms, and files. Designs outputs, including reports, files, and display screens. Designs, develops, and implements logical and physical database structures and relationships.
8. Develops and maintains application software. Performs initial testing to application specifications using testing environments before releasing versions for use.
9. Coordinates and implements data conversions and transitions from old to new systems. Develops user and system documentation. Works with application vendors and users to facilitate data transfer and integrity.
10. Troubleshoots application errors. In conjunction with users, isolates problems from symptoms, determines alternatives and develops and implements solutions. If problem is user error, works with staff to improve user instructions or train for better understanding.
11. May serve as a leader for projects by coordinating and involving staff members from multiple organizational units. Follows systems development life-cycle techniques and utilizes project management techniques and specialized software packages/applications.
12. Maintains up-to-date knowledge of evolving computer technologies, including hardware, software, languages, problem solving techniques, and development tools. Prepares periodic briefings on technologies that would have relevance to the District.
13. serve as a technical lead in assuring optimum application configuration and migration of existing database, data warehouse, and interactive web-based applications; design custom configurations as necessary.
14. Consults with a variety of staff to determine database needs and requirements and coordinates with database administration services. Assists with user implementation of database and report processing systems and applications.
15. Participates in the analysis, diagnosis, correction and maintenance of complex problems with existing computer applications, database and data warehouse; troubleshoot problems with hardware, software and networks and assist in resolutions
16. Ensures security and integrity of database structures and content. Administers access security to database tables including adding/deleting users, controlling database login passwords, and authorization access to tables.
17. Assists users with database related problems. Analyzes cause of problems. Redesigns queries, forms, links and other solutions.
18. Work with technical users and end users to assess and meet data and integration needs of the colleges and the District.
19. Analyzes vendor solutions and estimate time and resources needed and clarify objectives to be accomplished.
20. Designs and maintains the enterprise Identity Management and Single-Sign On solutions used by Banner ERP and other third-party applications. Works with IT Security and IT Infrastructure to design and implement solutions relating to provisioning of users and role-based access management.
21. Coordinates with IT Security and Administration to update security roles, provide log access and investigate security-related issues within databases and application servers relating to Banner ERP.
22. Performs other related duties as assigned that support the objective of the position.
23. Required to abide by all District policies and procedures including Board Policy 3050 – Code of Professional Ethics.

Qualifications

Knowledge and Skills

1. The position requires in-depth knowledge of program/applications development techniques, procedures, tools, and documentation requirements.
2. Requires working knowledge of business ‘best’ practices enough to develop information system systems, and work process flow charts, ultimately leading to custom applications that automate office routines and support decision-making.
3. Requires working knowledge of ITIL Framework and Processes.
4. Requires working knowledge of relational database concepts, design techniques, and tools used for web-based data storage and communications.
5. Requires in-depth knowledge of computer file methods, structured testing techniques, and programming languages used by the District and districts to support ERP, or others currently in industry use.
6. Requires working knowledge of object-oriented software development techniques and tools.
7. Requires advanced technical writing skills to document applications and instructional content.
8. Requires problem solving and analytical skills.
9. Requires well-developed human relations skills to facilitate small group processes, conduct training, provide technical support, and apply understandable lines of questioning when trying to understand department needs or problems.

Abilities

1. Requires the ability to perform the essential responsibilities and functions of the position.
2. Requires the ability to operate a variety of computers and peripheral equipment.
3. Requires the ability to analyze technical problems and to develop and apply appropriate solutions.
4. Requires the ability to consult with and conduct information interviews through individual conferences and group processes, then, translate user requirements into forms, reports, and data access.
5. Requires the ability to coordinate systems development functions and steps and follow logical progressions for programming systems.
6. Requires the ability to design, program, install, and maintain programs for original and purchased applications and systems, including databases.
7. Requires the ability to write basic to complex programs using ERP tools or other languages, using SQL extensions to access a relational database and library and lexical functions.
8. Requires the ability to analyze data and develop logical solutions.
9. Requires the ability to translate the English language into computer languages and debug program code.
10. Requires the ability to discuss technical information with users, discern their needs and develop programs, systems, screens, etc., which meet those needs.
11. Must be able to communicate technical and complex information to non-technical users
12. Requires the ability to provide training to on-line users in use of computer equipment and operating procedures.
13. Requires the ability to read, understand and apply information from technical manuals and education code regulations.
14. Must be able to prioritize work in order to meet deadlines and maintain schedules. Requires the ability to work cooperatively and productively with others.

Physical Abilities

1. The general physical demands, working conditions, and essential job functions associated with this classification will be kept on file with the Office of Human Resources.
2. Essential functions will vary by position.
3. As defined by Title I of the Americans with Disabilities Act (“ADA”) and California’s Fair Employment and Housing Act (“FEHA”), the District shall engage in a timely, good faith interactive process with employees or employment applicants who are requesting or are in need of reasonable accommodations and, provide reasonable accommodations for employees or employment applicants who, because of their disability, are limited in or unable to perform one or more of the essential functions of their job in accordance with applicable state and federal law.

Education and Experience

The position requires a Bachelor’s Degree in business, computer science or related discipline, plus three years of progressive experience in process improvement and/or applications development and support. Or, any combination of education and experience which would provide the required equivalent qualifications for the position. A Master’s degree is preferred and may substitute for some experience.

Licenses and Certificates

May require a driver’s license.

Working Conditions

Work is performed indoors where minimal safety considerations exist.

Note: D.E.I.A. - Diversity, Equity, Inclusion, Accessibility, and Anti-Racism
 The Coast Community College District (Orange Coast College, Golden West College, and Coastline) continues to strengthen our efforts around diversity, equity, inclusion, access, and anti-racism. The Coast Community College District is focused on creating a culture of inclusive excellence by uplifting employees and students through an environment that is equitable, diverse, inclusive, and accessible. We have a strong focus and importance on D.E.I.A. and Anti-Racism (Diversity, Equity, Inclusion, Accessibility) and will be actively listening, assessing, and evaluating this throughout each stage of the application, recruitment, and interview process.

IN-HOUSE ONLY:  
 This position is open to internal permanent Coast Community College District (CCCD) employees to apply.  External candidates, short-term, professional experts, student assistants, and part-time faculty are not eligible to apply.  If you are not a current active permanent employee with CCCD, please do not apply at this time.  

Note: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

This is a permanent, general funded, full-time, 12-months per year classified position. The normal hours of work will be Monday through Friday 8:00 am to 5:00 pm, with the flexibility to occasionally work extended hours and/or weekends, if necessary, to meet the department's needs.  The effective date of employment will be arranged with the supervisor. The District provides medical, dental, and vision insurance for the employee and eligible dependents and life insurance for the employee.   
 (Salary Schedule:  EE-125)
  
Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910 ) The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing the District's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
 
 Pay Philosophy:
 Coast Community College District, through policies, practices, and other benefit programs, delivers a fair and equitable total compensation program that promotes equal employment opportunity, inclusion, and workforce vitality.  In general, it is the policy of the District to place new employees at the first step of the salary grade.  All movement on the salary schedule will occur July 1 of each year for all classified employees.  
 
 Application Requirements:
 Application materials must be electronically submitted online at http://www.cccd.edu/employment  to be considered for employment. 

Incomplete applications, application materials submitted by mail, and documents not requested in the job announcement will not be considered. Please note that the district does not return materials submitted in the application process (copies of original supporting documents are acceptable). 

A complete application packet includes:

  Submit an application online at:
   http://www.cccd.edu/employment
  
   Coast Community College District – Human Resources
   1370 Adams Avenue, Costa Mesa, CA 92626

Individuals who need reasonable accommodations in accordance with ADA should notify the Human Resources Office for assistance or call 714.438.4716.

*Note:  We have a strong focus and importance on D.E.I.A. and Anti-Racism (Diversity, Equity, Inclusion, Accessibility) and will be actively listening, assessing, and evaluating this throughout each stage of the application, recruitment, and interview process. 
 
 Submission of all required application information and materials is the responsibility of the applicant. All application materials become the property of the Coast Community College District and will NOT be copied or returned. To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. If you do not know an answer, please indicate so, but do not leave any space blank.
 
 All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. Please note: Possession of the minimum qualifications does not ensure an interview.
 
 Any documents that you are unable to attach can be emailed to [email protected]  Emails must clearly indicate the job you are applying to and your full name.

Selection Procedure

• All online applications received by the application deadline will be screened to determine which applicants meet the minimum qualifications as stated in the job announcement. Please note: Possession of the minimum qualifications does not ensure an interview.
• Applicants wishing to apply for more than one position must submit separate application materials for each desired position.
• Applicants who meet the minimum qualifications and who are also deemed to possess the highest committee evaluation will be invited to an interview.
• If any travel is required for an applicant to participate in person during the interview process, this will be done so at the candidate's own expense . 
• During the interview, candidates may be asked to conduct a short oral demonstration/presentation on a previously announced topic as well as participate in a writing exercise, or hands-on practical. 
• Consideration will also be given to factors in addition to education and experience, including but not limited to professional development, ability to work with others, and commitment to meet student needs.
• The search committee will rate the candidate's responses to the interview questions, the demonstration/presentation, and the applicable writing exercises and/or hands-on practicals. Based on this rating, a number of candidates will be recommended to move forward and will be invited for a second-level interview.
• The hiring manager will conduct reference checks on the final candidate. The district reserves the right to contact the current or most recent employer and to investigate past employment records of applicants selected for interviews.
• The campus President will make the final recommendation for employment to the Board of Trustees.
• The start date will be determined based on the needs of the campus and the conditions of employment as posted in the job announcement/recruitment.
• Applicants who are eliminated from consideration will be notified by email. All applicants are requested to provide an email address in their online application. Candidates should not expect official notification of the status of their candidacy until the Board of Trustees has acted upon the College's recommendation for employment.
• The District reserves the right to extend the deadline, re-advertise the position, or delay filling this position based on the needs of the District and the student population we serve.

Employment Information

• Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
• The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910)
• The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing equity and inclusion goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

The SELECTED CANDIDATE is required to complete the following prior to employment:

• Provide a Certificate of Tuberculosis Exam for initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment).
• Have fingerprints taken by a Live Scan computer at the candidate’s expense (Clearance must be received prior to the first day of employment).
• Present original documents for proof of eligibility to work in the United States including a Social Security Card; (Note: We are unable to sponsor or take over sponsorship of an employment Visa at this time.) AND
• Participate in a new hire onboarding appointment with an Employment Services Representative.

Coast Community College District is an Equal Opportunity Employer
   The Coast Community College District is committed to employing qualified administrators/managers, faculty, and staff members who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. We are committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and equal consideration for all qualified candidates. The District does not discriminate unlawfully in providing educational or employment opportunities to any person on the basis of race, color, sex, gender identity, gender expression, religion, age, national origin, ancestry, sexual orientation, marital status, medical condition, physical or mental disability, military or veteran status, or genetic information.
    
   The Coast Community College District is a multi-college district that includes Coastline College,  Golden West College ,  and Orange Coast College .  The three colleges offer programs in transfer, general education, occupational/technical education, community services, and student support services. 
  
 Since its founding in 1947, the Coast Community College District has enjoyed a reputation as one of the leading community college districts in the United States. Governed by a locally elected Board of Trustees, the Coast Community College District plays an important role in the community by responding to the needs of a changing and increasingly diverse population.

Coast Community College District Title IX
 https://documents.cccd.edu/2023CCCD_ASFSR.pdf (Download PDF reader)

This direct link 2023 Coast Community College District Annual Security And Fire Safety Report (Download PDF reader)  is the 2023 Annual Security and Fire Safety Report for Coast Colleges. The crime statistics for calendar years 2019, 2020, and 2021 were submitted to the U.S. Department of Education as required under the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. A hard copy can be provided from one of the Campus Safety Offices.  Please contact any of the Campus Safety Offices for any questions regarding the report.