IT Analyst II - OIT Endpoint Support

University of Texas at Arlington, United States

Updated: about 2 months ago
Location: Arlington, TEXAS
Deadline: ;

Position Information


Posting Number S05247P
Position Title IT Analyst II - OIT Endpoint Support
Department OIT Endpoint Support
Location Arlington
Job Family Information Technology
Position Status Full-time
Work Hours Standard
Work Schedule
Monday to Friday 8:00 AM – 5:00 PM
With an understanding of the 24/7 nature of IT.
Open to External and Internal
Salary Salary is commensurate based on qualifications and relevant experience.
Duration Funding expected to continue
Pay Basis Monthly
Benefits Eligible Yes
Benefits at UTA
We are proud to offer a comprehensive benefits package to all our employees at the University.
To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php
University Information
The University of Texas at Arlington is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. UTA is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. The University is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of more than 40,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution. UTA ranks No. 4 nationally in Military Times’ annual “Best for Vets: Colleges” list and is among the top 30 performers nationwide for promoting social mobility of its graduates (U.S. News & World Report, 2023). UTA is designated by the U.S. Department of Education as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and it has one of the top 5 most ethnically diverse undergraduate student bodies in the United States (U.S. News & World Report, 2023). Its approximately 270,000 alumni, including some who occupy leadership positions at many of the 24 Fortune 500 companies headquartered in North Texas, contribute to UTA’s $22.2 billion annual economic impact on Texas.
Furthermore, UTA is poised to experience widespread growth in the near future. The university recently launched the first phase of its RISE 100 initiative aimed at recruiting 100 new tenure-system faculty to amplify research standing and position UTA as a leader in key scholarly areas; more details are available at https://www.uta.edu/administration/president/strategic-plan/rise100 . The successful candidate for this position will have the opportunity to join UTA during an exciting period of growth and contribute as the university broadens its impact.
Job Summary
Under general supervision, oversee the daily coordination and functioning of student learning spaces /testing centers/call centers and assigned Functional Areas. Maintains the working order of labs / departmental equipment and supplies, which may include troubleshooting both hardware and software and making appropriate recommendations regarding repair. Hires, trains, supervise and coordinates the employment of student assistants. Creates and deploys computer lab images and assesses the need for hardware upgrades and makes purchase decisions of computer hardware and software and printers. Collaborates and work closely with assigned departments and researches their future pedagogical / functional needs. Provides technical advice, guidance and informal training to customers using hardware and software programs. Encryption process and application SME.
Essential Duties and Responsibilities
  • Manage day-to-day students learning space operations or departmental computing needs.
  • Maintain computer labs and departmental hardware and software and resolve any issues if needed. Deepfreeze and Pharos SME.
  • Diagnose and perform basic to advance repairs of computers and printers.
  • Create and Deploy computer lab images and update printer firmware.
  • Maintain software security using Web Jet admin.
  • Handle ITSM logs and escalates when necessary. Vendor relationships and working with outside contractors for warranty repairs. Multi-Platform (Mac & PC) expert.


  • Manage Student Assistants (3-10 student workers) – Hire / Terminate student workers.
  • Provide on-going supervision, and training to student workers.
  • Scheduling and maintaining payroll of student workers.
  • Uses tools /software like When-to-Work, TimePro and UTShare for student payroll.

Client Relationship:
  • Responsible for day-to-day interactions with clients and developing a positive relationship with clients, escalating issues where appropriate, as well as providing follow up and status updates when appropriate. Serving the role of OIT liaison

Special Projects:
  • Support and assist unit’s other services (Tech Loaner, Scanning Services etc.)
  • Reporting – labs usage and printer usage.
  • Handle / resolve student print “refunds” and “reprints”.
  • Web content update – Maintain and update Labs and departmental web content.
  • Assisting with bids for paper, cartridges and lab supplies.
  • Maintaining labs inventory: Hardware, Software and supply i.e. papers cartridges, sanitizers etc.
  • Assisting with campus partnership activities (e.g. delivery of paper, resolving issue tickets).
  • Utilize server-based computer-management consoles in daily work (FDE console, ISO Bridge, SecureDoc, BOX console, Crashplan, SCCM, JAMF, Duo, Print Clusters, and Infoblox).
  • Assist with Encryption room activities.
  • Performing Other Duties.
Required Qualifications
  • Associates degree in related field or three (3) to five (5) years of related computing work experience; or any equivalent combination of education, training and experience.
  • Must be able to obtain Dell certification within 6 months of employment.
Preferred Qualifications
  • Bachelor’s degree in a computer-related field or equivalent practical experience.
  • Practical work experience with Microsoft Windows 7 and above OS and Applications, and Mac OS 10.X and Applications.
  • Practical work experience in repairing PCs, Macs, Printers, and network connection issues.
  • Excellent customer service and phone skills.
  • Experience with web development tools used to create, maintain, and update websites. A+, Dell, Apple, HP, and Microsoft certifications a plus.


(Please detail any related experience in your online resume.)
Knowledge, Skills and Abilities
  • This position requires extensive management skills and computer experience.
  • Must have knowledge of computer software and hardware commonly used in the computer lab including operating systems and troubleshooting/hardware maintenance software.
  • As the needs of the student population vary and are constantly changing, analytical and creative abilities are essential for this position.
  • Ability to train and supervise student employees.
  • The ability to communicate clearly both verbally and in writing are needed. Should be capable of setting priorities and moving several tasks forward simultaneously.


The following knowledge, skills, and abilities are required:
  • Prior experience with specific systems, equipment and software may be specified as needed by department.
  • Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment.
  • Ability to install and configure desktop computer hardware and software.
  • Ability to install and configure basic data communications and or telecommunications hardware with some supervision with little supervision.
  • Ability to assimilate, retain and utilize technical and applications-oriented information.

Excellent interpersonal skills:
  • Knowledge of UTShare, TimePro, SecureDoc, Bitlocker, FileVault, SCCM, JAMF, CrashPlan, Box, Print.
  • Cliusters, labStats, and Active Directory.
  • Knowledge of systems security procedures and protocol.
  • Knowledge of data protection act, privacy and PCI compliance.
  • Ability to troubleshoot issues and to coordinate with other IT functional areas to resolve and manage resolution.
  • Ability to investigate and analyze information and to draw conclusions.
  • Excellent communication skills.
  • To establish and maintain effective working relationships with customers and colleagues.
  • An excellent team player with strong stakeholder management.
  • Ability to learn and support new business systems, software and processes.
  • Ability to communicate technical information to non-technical personnel.
  • Skill in organizing resources and establishing priorities.
  • Effectively manages own time and resources.
  • Interact and communicate with peers and customers in a professional, client-focused manner while working both in a team setting and independently with limited direction.
Other Requirements
  • Moving computers, printers and other computer peripherals
  • Lifting and moving up to 40 pounds
  • Criminal Background Check conducted
  • Ability to drive UTA vehicle


KEY RESPONSIBILITIES AND PERFORMANCE STANDARDS
  • All Information Technology staff – regardless of their unique position – are expected to perform their assigned duties in a manner consistent with professional standards, with full awareness of responsibilities toward managing personal and institutional data, with priority regard to delivering customer service, with an understanding of the 24/7 nature of IT and the responsibilities that creates for them as individuals, and in a constructive and effective collaboration with colleagues.
Working Conditions
  • May work around standard office conditions
  • May work in all weather conditions
  • May work around electrical and mechanical hazards
  • Repetitive use of a keyboard at a workstation
  • Use of manual dexterity
  • Climbing of stairs
  • Lifting and moving
Special Conditions for Eligibility
CBC Requirement
It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.
EEO Statement
It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
ADA Accommodations
The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email [email protected] .


Posting Detail Information


Number of Vacancies 1
Open Until Filled
Minimum Number of References Required 3
Maximum Number of References Accepted
Special Instructions to Applicants
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

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