Interlibrary Loan Lending & Document Delivery Manager

Details

Posted: 19-Mar-24

Location: Greenville, North Carolina

Salary: Open

Internal Number: 69647

Job Duties:

East Carolina University's Joyner Library Circulation & Interlibrary Loan department seeks an Interlibrary Loan Borrowing Manager to provide books, articles, media, and other resources from outside libraries and vendors to ECU students, faculty, and staff. The position also assists in providing ECU resources to ECU patrons and outside libraries. Assistance is given to patrons seeking help in person, by phone, and by email. Request citations are verified using online library resources and then sent to identified outside libraries and vendors for fulfillment. Invoices for obtained materials and lost or damaged materials are handled. Processing materials upon arrival and for return, physically searching library collections, scanning materials, and performing other manual duties are required. This position directs the work of student assistants performing interlibrary loan tasks. The position also serves patrons at the Circulation desk, which includes: circulating library materials and equipment; processing new patron registrations and material renewals, holds, and recalls; supervising student employee desk assistants; independently interpreting and applying procedures; explaining library procedures to patrons; and solving problems and disputes. This position is responsible for making decisions that affect the immediate borrowing privileges of patrons, accepting payments for fines and fees, referring patrons to appropriate personnel to ensure customer satisfaction, and, in the absence of Research & Instructional Services personnel, providing basic research service using the library's website, online catalog, library research databases and tools, and other internet resources.
To support positive work-life balance, in accordance with university's Flexible Work Arrangements regulation, this position can work remotely up to one day per week after training period.

Special Instructions To Application:

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section.
• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
• Applicants must be currently authorized to work in the United States on a full-time basis.

Minimum Education/Experience:

High school diploma or equivalency and two years of experience in library services, office support, or related field; or equivalent combination of training and experience.

Full time or Part time: Full Time

Position Location (city): Greenville

Position Number: 942343

Organizational Unit Overview:

Academic Library Services (ALS) is a branch of Academic Affairs and reports through the Provost/ Vice-Chancellor for Academic Affairs. ALS serves East Carolina University faculty, students, staff and visitors by offering library research and services to support the research, instruction and service goals of the University.
ALS recognizes that diversity and respect for human differences within the academy is a key source of intellectual vitality and innovative spirit, and encourages genuine respect for individual backgrounds, lifestyles, experiences, perspectives, and opinions.

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About East Carolina University
To be a national model for student success, public service and regional transformation, East Carolina University uses innovative learning strategies and delivery methods to maximize access; prepares students with the knowledge, skills and values to succeed in a global, multicultural society; develops tomorrow's leaders to serve and inspire positive change; discovers new knowledge and innovations to support a thriving future for eastern North Carolina and beyond; transforms health care, promotes wellness, and reduces health disparities; and improves qualify of life through cultural enrichment, academics, the arts, and athletics. We accomplish our mission through education, research, creative activities, and service while being good stewards of the resources entrusted to us. East Carolina University delivers on the promise of opportunity. We open doors. We improve lives. We transform the present, and we discover the future. In these ways and more, we serve our community, our state, our nation and our world as together we reach toward our greatest potential. Tomorrow starts here.
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