Interlibrary Loan Associate

Join Our Team at Georgia Southern!
Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate’s, bachelor’s, master’s and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!
Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America’s Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.

Armstrong Campus - Savannah, GA

Library General Operations

This position will process outgoing interlibrary loan requests to borrowing libraries as well as handle incoming requests. The position requires daily interaction with the campus community as well as regular communication with other libraries. Attention to detail and commitment to service are necessary components of this position. Duties include participating in the supervision of the Circulation student workers. Assistance at the circulation desk is required, including providing customer assistance to library patrons in person and via phone, email and online chat services; retrieving materials, checking materials in and out including computers and multimedia items; shelving materials; assisting patrons with use of the library catalog; locating materials; maintaining computers, scanners, printers, copiers, microfilm machines. The work schedule may vary with possible night and weekend work as needs arise.

• Provide welcoming, courteous, and actively engaged customer service, including greeting and communicating with faculty, staff, students, and community patrons in person, or by phone, email, or online chat, to identify and address their actual service needs\
• Perform related duties as assigned by Head of Circulation and ILL to support the mission of the Library and the University
• Perform related duties as assigned by Head of Circulation and ILL to support the mission of the Library and the University
• Receive GIL Express and ILL requests from other libraries; determines if policies allow their loan or copy, and perform procedures related to fulfilling, processing, shipping, tracking, and receiving
• Handle Universal Borrowing (UB) and ILL transactions at the patron level and run related reports and assist with resolving issues related to UB affairs. Complete orders from borrowing libraries and return borrowed materials in a timely manner
• Keep accurate records of transactions, renewals and cross-train in the handling of invoices and statistics. Assist in maintaining the currency and accuracy of documentation in consultation with the ILL Librarian and Head of Circulation and IL.
• Develop proficiency with the ILLiad system, scanning hardware and software, photocopiers, microform readers/printers, GIL-find catalog, GALILEO, and electronic databases, computer maintenance and troubleshooting, and correcting problems as necessary
• Communicate and cooperate with students, faculty, and staff across the library, University and University System of Georgia (USG) libraries in assisting with needs and resolving issues
• Work to enhance services and streamline work practices in consultation with the ILL Librarian and the Head of Circulation and ILL
• Interpret library policies and procedures for users and provide information about access to collections and spaces
• Regular outreach and library promotions activities including the creation and updating of user guides, promotional handouts informational flyers/signs, and brochures

Educational Requirements

• High School Diploma or equivalent

Required Experience

• Three (3) or more years of related work experience

Additional Preferred Qualifications

• Familiarity with Library of Congress classification system

Preferred Educational Qualifications

• Bachelors Degree

Preferred Experience

• Experience with Alma ILS system.
• Experience with Illiad interlibrary loan software
• Experience with document scanning 
• Academic library experience

$13.51 - $16.53

This is a non-exempt position paid on a biweekly basis.

• Resume
• Two (2) Professional References

• Cover Letter

ABILITIES

• Consistently exhibit engaging customer service
• Ability to work well in a diverse and inclusive environment through commitment to equity, diversity, and inclusion
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
• Ability to become proficient with new technologies quickly
• Ability to think logically and work productively and effectively with minimal supervision
• Ability to identify and analyze problems and exercise good judgment
• Ability to adapt to changes in schedule, with record of exemplary attendance and reliability

KNOWLEDGE

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

SKILLS

• Effective communication (verbal and written), organizational and human relations skills
• Problem solving skills

February 19, 2024

Application review may begin on February 19, 2024.

For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at [email protected] .

For technical support, please call the Shared Services Center at (877) 251-2644 or [email protected] .

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.
Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.
Legally authorized to work in the United States for the duration of employment without assistance from the University.
Must be able to perform duties and responsibilities with or without reasonable accommodation
Georgia Southern University is a Tobacco and Smoke-Free Community

Georgia Southern University provides equal opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the America with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.

• Must be able to perform duties and responsibilities with or without reasonable accommodation.
• May be required to maneuver items weighing up to 25 pounds with or without reasonable accommodation
• Must push/pull book cart and step/reach/bend as necessary to retrieve items
• Evening and weekend work may be required
• Stand, bend, walk and lift as needed throughout the day

• Standard