Interim Event Service Manager, The Statler Hotel

The Statler Hotel at Cornell University is delighted to announce a career opportunity for an Interim Event Service Manager to join our Sales & Marketing Team for five months.
Serve as Event Service Manager for the Statler Hotel Sales/Catering Department, managing multiple tasks in a fast-paced environment. Responsible for managing all assigned bookings from post-contract including short term programs through to onsite handling. Duties include client outreach at set timeframes to begin the finalization process, managing client communications by phone and email, setting up appointments to tour facilities and discuss agendas when applicable, and managing room blocks and cut-off dates. Communicate all details, including room reservation and billing details rooming lists, room resumes, and Meeting & Events event orders to ensure the smooth execution of the client’s conference or event. Host internal pre-cons on new conferences or when requested. Flexible schedule to work as the volume of business dictates. This may include weekends, evenings and holidays.
Follow best practices and auto-traces utilizing the Delphi sales and catering system. Input all critical event detail in appropriate traces. Required to be on site for select high-profile conferences and events to ensure a smooth transition to the Meeting ans Events team. Responsible for accurately forecasting Meeting & Events and conference revenue on a monthly basis on assigned accounts, including data extraction and input, as well as the overall forecast on a rotation with input from the Director of Sales/Marketing.

   

The Statler Hotel:

Located in the heart of a vibrant Ivy League campus, the Statler Hotel is part of Cornell University’s Nolan School of Hotel Administration and is the gateway to Cornell University for many visitors. Inspired by curiosity, the humble spirit of Upstate New York, and the scenic beauty of the Finger Lakes region, the Hotel has earned the dual distinction as the area's only AAA Four Diamond Award-winning property and the Ivy League's only "teaching hotel." With 153 rooms, the Statler Hotel is a full-service property with a conference center, four restaurants and over 16,000 square feet of meeting and banquet facilities.

The Cornell Peter & Stephanie Nolan School of Hotel Administration is the premier school for hospitality education in the world. As an integral part of the Cornell SC Johnson College of Business, the school is leading the world in teaching and researching the business of hospitality—marketing, finance, real estate, operations, and more, all applied to the world’s largest and most exciting industry. Top faculty, industry leaders, alumni, and students work together to generate new knowledge for the hospitality industry and form the premier network that shapes the industry every day.

Our Statler Family:

We are a team of hospitality professionals who proudly lead the premiere collegiate lifestyle hotel, welcoming the world to the cherished gathering place for those who love Cornell University. We challenge thinking, while connecting and cultivating people. Our actions are driven by a collective aspiration to build a culture of collaboration, celebration and excellence. Our mission is to provide uniquely crafted experiences through personalized connections that will inspire future leaders who will change the world of hospitality.

Your role as an Interim Event Service Manager:

This position will serve as Event Service Manager for the Statler Hotel Sales/Catering Department, managing multiple tasks in a fast-paced environment. This role will be responsible for managing all assigned bookings from post-contract including short term programs through to onsite handling. This is a temporary position lasting approximately 5 months and will work approximately 40 hours/week.

Key job responsibilities for this position will include:

• Service, plan and coordinate conferences, meetings and Meetings & Events functions
• Maintain account specific information clearly and concisely within the Delphi Sales System
• Follow set meeting and Meetings & Events pricing
• Be onsite for events
• Provide timely follow-up on any client questions and resolve any billing issues
• Work closely with Director of Sales & Marketing
• Perform other Statler Leadership duties

* Relocation assistance and visa sponsorship are not provided for this position

Cornell Employee Benefits:

This role is not eligible for Cornell Benefits.

   

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information .

  

University Job Title:

Temporary Restaurateur

Job Family:

Temporary Auxiliary Services

Level:

No Grade - Annual

Pay Rate Type:

Salary

Pay Range:

Refer to Posting Language

Remote Option Availability:

Fully Onsite

Company:

Contact Name:

Cooper Baldwin

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2023-12-07