Insurance Billing/Collections Assistant II (Remote) - Program in Physical Therapy

Position Summary
Position supports all clinical practice sites with a variety of back-end billing duties to include accurate and timely processing of billing charges, complete thorough review and follow up of billing and collections, financial work queues, as well as reconciling delayed billing charges in a fast-paced Physical Therapy Program. Provides assistance related to clinical billing issues as needed utilizing Epic EMR billing and scheduling system. Proficient in Microsoft Office Suite.

Job Description

Primary Duties & Responsibilities

• Verifies accuracy and completeness of daily billing charges, monitors and finalizes outstanding issues held up in financial work queues, while working to obtain maximum reimbursement. 
• Performs and assists with back-end duties and charge review to include input, tracking, and verification of accurate and completed therapy billing charge transactions.
• Responsible for follow-up and reconciliation of financial billing and claim work queues to ensure proper elimination of outstanding edits.
• Provides assistance with maintaining and resolving accounts receivable issues related to Epic EMR system communications from Physician Billing Service. 
• Responds to questions and requests from insurance companies and other entities as required.  
• Reviews and assists in reconciliation of system defined charge reports.
• Supports the review and resolution of financial claim edits created by missing patient information and past due collection accounts. 
• Answers billing and collection questions.      
• Provides back-up support for Accounts Receivable duties during peak times, vacations/illnesses.
• Other duties as assigned to include, but not limited to, filing, faxing, copying, and correspondence.

Preferred Qualifications

• Minimum of two to three years’ experience working in accounts receivable and follow-up.
• Epic experience. 
• Experience in ICD-10 and CPT coding, Medicare, and managed-care experience.
• Ability to work independently with strong attention to detail.
• Possesses good organizational and critical thinking skills with the ability to solve simple and complex problems.
• Excellent and professional verbal, written, and interpersonal communication skills with the ability to work well with all personnel. 
• Proficient computer skills to include working knowledge of Microsoft Office Suite, Internet, and E-mail. 
• Ability to handle patient medical record, billing information, and all confidential matters and information discretely.

Required Qualifications

• High school diploma or equivalent high school certification.
• Two to three years of related experience in bookkeeping/accounting and/or medical collection setting.

Grade
C06-H

Salary Range
$17.00 - $24.66 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected]  or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.