Insurance Billing/Collection Assistant III - Physicians Billing Service

Position Summary
Float position assists various areas of A/R and support functions for WU-PBS. Areas of responsibility for assignments range from coverage for open or understaffed areas as well as working with spreadsheets and/or other ad-hoc reports. Position will provide support with various assigned functions in support of AR activities across the department using EPIC and other billing system tools. Special assignments may include working directly with AR supervisors, management and clinical department contacts to review and resolve selected groups of invoices or accounts. Position will utilize EPIC and/or other system tools to effectively review invoice status, identify opportunities for improvement and/or broad based solutions to claim delays or other obstacles to payment. Offer recommendations to management for process modifications or specialized/prioritized efforts to optimize revenue potential.

Job Description

Primary Duties & Responsibilities

• Capable of supporting all A/R areas of PBS. Act as back-up support for accounts receivable staff during peak times, vacations and illnesses.
• Perform collection follow-up duties for third party payers to ensure timely and accurate payment of physician charges.
• Review patient account information, invoices, correspondence and remittances for rejections and verification of accuracy.
• Respond to questions and requests received from insurance companies.
• Utilizes the payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiry.
• Work/complete special project assignments in a timely and accurate manner.
• Meet with clinical department staff to discuss issues.
• Consistently works transfers from other A/R managed areas at WUSM that appear in EPIC work queues for prompt resolution.
• Consistently meets the productivity standard of working a set amount of invoices a day as established within the department.
• Provide assigned area supervisor with full report of activity, findings and recommendations throughout and upon completion of the project – sharing that data with manager.
• Follow all the FPP guidelines and continually broaden core-competencies with professional conduct, customer relations, problem solving, human relations, and continuing education.
• Other duties as assigned by the manager and/or supervisor.

Working Conditions

• Position works remotely; however, occasional onsite presence will be required.

Physical Effort

• Typically sitting at desk or table.
• Repetitive wrist, hand or finger movement (PC typing).

Equipment

• Office equipment.

Preferred Qualifications

• Two years of college or business school.
• Working knowledge of computers, general office equipment, telephone console, medical terminology, collection techniques and communication skills that involves dealing with confidential information.

Required Qualifications

• High school diploma or equivalent high school certification.
• Three to five years of previous billing or insurance experience.

Grade
C08-H

Salary Range
$20.17 - $30.24 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected]  or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.