Instructional Technology Specialist II

Position Title:
Instructional Technology Specialist II

Job Group:
Professional & Scientific

Required Minimum Qualifications:
Bachelor’s degree and 2 years of related experience

Preferred Qualifications:
• Degree in Computer Information Systems, Management Information Systems, Computer Science or closely related field
• Experience teaching or supporting instruction in higher education
• Experience communicating with stakeholders with varying technical knowledge
• Experience evaluating learning and teaching technologies
• Experience with learning management systems (i.e., Canvas) and enterprise technologies (i.e., MS Office, ServiceNow)

Job Description:

Summary

Iowa State University’s Center for Excellence in Learning and Teaching (CELT) is seeking to fill the position of Instructional Technologist II. As a part of the CELT Faculty Support team, this position will collaborate on testing, installing, implementing, and maintaining centrally-supported learning technologies.

About the job: Detail-oriented and technology savvy, an individual in this position will:

• Provide ticket and phone support in response to instructor inquiries.
• Solve tickets escalated from Tier 1 (helpdesk).
• Strategically communicate with vendors of centrally-supported technologies.
• Analyze and interpret data to improve the use and management of centrally-supported technologies.
• Manage, test, and advise on the deployment of technical features.
• Communicate necessary fixes, updates, features, and services to the CELT Faculty Support leadership.
• Document internal processes, policies, and procedures. Create custom documentation for internal audiences (sub-account administrators, etc.).
• Create internal and external knowledge databases for supported technologies.
• Participate in CELT internal and external committees.
• May help to administer the institutional learning management system.

About you: Our ideal candidate will have:

• Attention to detail.
• Excellent computer skills. Experience with Microsoft and/or Apple OS and applications, Canvas Learning Management System, and learning technologies.
• Excellent oral and written communication, organizational, and time management skills.
• Ability to provide meaningful insights and assist in making complex decisions.
• Analytics, with excellent problem-solving skills.
• Positive attitude and strong customer service skills.
• Ability to work under deadlines and move projects forward.

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.  

Level Guidelines
• Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals
• Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues
• Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems
• Responds to a broad range of inquiries and requests
• May provide training and/or direction to lower-level staff
• May lead projects of moderate scope and complexity
• Provides guidance to students

Appointment Type:
Regular

Number of Months Employed Per Year:
12 Month Work Period

Time Type:
Full time

Pay Grade:
PS807

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.
Why Choose ISU?
Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program
• Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

Original Posting Date:
April 16, 2024

Posting Close Date:
May 1, 2024

Job Requisition Number:
R14458