Information Technology Manager (Service Now)

Auburn University, United States

Updated: 26 days ago
Location: Auburn, ALABAMA
Deadline: ;

Position Details
Position Information


Requisition Number S3349P
Home Org Name Office of Information Technology
Division Name CIO Information Technology
Position Title Information Technology Manager (Service Now)
Job Class Code MA04
Appointment Status Full-time
Part-time FTE
Limited Term No
Limited Term Length
Job Summary
The central Office of Information Technology at Auburn University is seeking a talented and experienced Information Technology Manager to lead our ServiceNow and SharePoint team to the next level!This position will oversee our ServiceNow and SharePoint instances, ensuring seamless delivery of IT services across the organization. You will play a critical role in enhancing efficiency, streamlining processes, and providing exceptional service to both our internal and external customers.
Working onsite is a requirement of the job. May work up to 1 day hybrid remote in local area with director’s approval.

Reasons you’ll love working at Auburn’s Office of Information Technology:
  • Work/life balance is a priority!
    • 4 weeks of vacation accrued each year.
    • 96 hours of sick leave accrued annually.
    • 6 weeks of paid parental leave for the birth or adoption of a child
    • No required travel

  • Careers in Higher Education are reliably stable.
  • Competitive retirement plans – mandatory state retirement plan and voluntary plans available!
  • Comprehensive benefit options including health, dental & vision – starting Day 1.
  • Auburn tuition assistance for you and your dependents after a year of service.
  • Being a part of the life-changing work and research our students, faculty, and staff perform.

Auburn was named by Forbes Magazine as one of the state of Alabama’s best employers, with employees staying an average of ten years! Learn more about Auburn’s impact, generous employee benefits, and thriving community by visiting aub.ie/working-for-auburn .
It’s a Lifestyle: The Auburn/Opelika area is a page right out of Southern Living magazine with an idyllic small-town feel, perfecting a unique balance between a close-knit community and driving consistent growth and development. Paralleling the exponential growth of Auburn University, the Auburn/Opelika area boasts services and amenities that cater to any interest. We’re proud of our top school systems, city services, award-winning restaurants, and the infectious spirit of life in a college town. You can find us nestled halfway between the beach and the mountains in a lower-cost-of-living area, two hours outside of Atlanta or Birmingham. If you’re new to Auburn, we’d love to introduce you. If you’re already acquainted with Auburn, we’ll keep it simple: it’s time to come home!
Our Commitment: Auburn University is committed to a diverse and inclusive campus environment. Visit auburn.edu/inclusion to learn more about our commitment to expanding equity and inclusion for all.
Essential Functions
  • Lead the design and architecture of ServiceNow and SharePoint solutions, including custom applications and integrations, that meet client needs and industry best practices.
  • Engage a creative and analytical mindset while leading a team in collaboration with key stakeholders to gather and understand business requirements and translate them into technical designs while following best practices and quality assurance guidelines.
  • Provide technical leadership and mentorship to development teams to ensure the successful execution of ServiceNow, SharePoint, and web accessibility projects.
  • Remain current with ServiceNow and SharePoint platform advancements and emerging trends to drive innovation while ensuring web accessibility.
  • Ensure ServiceNow and SharePoint solutions’ security, scalability, and maintainability.
  • Lead a team in designing and implementing complex solutions, including custom applications and integrations.
  • Track and provide reports, plans, and platform roadmaps to business stakeholders and management.

Minimum Qualifications


Minimum Qualifications
  • Bachelor’s degree in Business Administration, Management, Computer Science, Computer Engineering, Information Systems, or related field.
  • 5 years of experience in a specific IT specialty.

Minimum Skills, License, and Certifications


Minimum Skills and Abilities
  • Knowledge of project and operations management to include team leadership skills including motivating team and group processes, team collaboration, empowering, coaching, mentoring, training, ethical integrity, championing diversity and inclusiveness, and supervising staff.
  • Ability to translate specific strategic information into operational programs.
  • Industry related skills to include knowledge of the IT industry and trends, knowledge of IT security regulations, and proficiency in ITIL.
  • Ability to lead the design of technical solutions for a non-technical client-base.
  • Exceptional written and verbal communication skills.
  • Strong understanding of JavaScript, HTML, CSS, XML, and ServiceNow scripting languages.
  • Proficiency in technical writing for creating documentation and reports.
  • Strong troubleshooting, decision-making and problem-solving abilities.
  • Strong understanding of API’s, User Interface Design, and databases.
  • Detail oriented, proactive, and with a commitment to customer service.
  • Demonstrated leadership abilities, with the capacity to inspire and guide teams.
Minimum Technology Skills
Minimum License and Certifications

Desired Qualifications


Desired Qualifications
  • Five years of leadership experience.
  • Masters Degree in Business Administration, Management, Computer Science, Computer Engineering, Information Systems, or related field.
  • ServiceNow Certified System Administrator (CSA)
  • Proven experience in lServiceNow development and architecture.
    Documented experience in leading and mentoring a complex, technical team.
  • Background in IT project management.
  • Understand ITSM and integration requirements.
  • Exceptional communication and customer service skills having a Tier 1 and Tier 2 client support background.

Posting Detail Information


Salary Range $68,900 - $124,000
Job Category Information Systems/Technology
Working Hours if Non-Traditional
City position is located in: Auburn
State position is located: Alabama
List any hazardous conditions or physical demands required by this position
Posting Date 01/26/2024
Closing Date
EEO Statement
Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.
AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.
Special Instructions to Applicants
Quick Link for Internal Postings https://www.auemployment.com/postings/42942

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