Information Specialist/Tour Guide (summer 2024)

The Office of Visitor Relations is looking for committed and enthusiastic Cornellians to help welcome prospective students, parents, alumni, and area visitors to the Ithaca campus. Our staff greet visitors and answer every question one might have about Cornell!

    

Purpose of the position

If you are interested in being a part of the team or want to learn more about the Visitor Relations Information Specialist/Tour Guide position, our current staff will be hosting Information Sessions on the following dates:

Thursday, April 18th at 5:00pm – Goldwin Smith Hall 142

Monday, April 22nd at 5:00pm - Goldwin Smith Hall 142

In addition to this Workday form, candidates MUST complete a Qualtrics application by Tuesday, January 30th at 11:59pm, which can be accessed at: https://tinyurl.com/VRSummer24

Candidates who have not submitted a Qualtrics application will not be considered.

Duties and responsibilities

Visitor Relations serves as the primary source of information and visitor services for Cornell University students, faculty, staff, and general visitors. While most people are aware that our student Information Specialists provide campus tours, there are more aspects to the job! Our responsibilities include:

Campus Tours

We conduct general campus, historical, and bus tours, as well as tours for admitted students, and a variety of special group tours.

University Switchboard

Visitor Relations answers all calls at the university's general information line (607-254-INFO). We staff our call center Monday through Friday from 8am to 5pm, and on select Saturdays from 8am to 3pm.

Information Desk

Visitor Relations staff greet prospective students, families, and thousands of Ithaca area visitors at the information desk of the Martin Y. Tang Welcome Center. We provide reliable information about Cornell University to campus community members and visitors.

Knowledge/Experience required

Excellent communication skills
Experience in a customer service-oriented environment
Understanding of diplomacy and creative problem solving
Ability to represent Cornell and its mission from an undergraduate perspective
Ability to work with accountability without direct supervision
Availability to work 20-40 hours/week for a minimum of 7 weeks between May 28 and August 23 (the weeks do not have to be consecutive)

Location

Martin Y. Tang Welcome Center

Contact:

Feel free to email the Hiring Managers, Karen Ma at [email protected] and Cameron Kull at [email protected] with any questions about the application process or the job in general.

  

Job Title:

Student Admin Asst II

Level:

Pay Rate Type:

Hourly

Company:

Contact Name:

Susan Austic

Cornell Cooperative Extension is a collaboration among Cornell University, the United States Department of Agriculture, the State of New York, and the residents of New York State.  Per NYS Law, county and regional extension service associations are subordinate government agencies.  This employment opportunity is with the entities listed and not with Cornell University.

Cornell Cooperative Extension is an employer and educator recognized for valuing AA/EEO, Protected Veterans, and Individuals with Disabilities. Individuals who bring a diverse perspective and are supportive of diversity are strongly encouraged to apply.

Notice to Applicants: Please read the required Notice to Applicants statement . This notice contains important information about applying for a position at Cornell Cooperative Extension as well as some of your rights and responsibilities as an applicant.