Info Technology Consultant

Oregon State University, United States

Updated: 23 days ago
Location: Corvallis, OREGON
Deadline: 03 Apr 2024

Position Details
Position Information


Department College of Business Dept (BUS)
Classification Title Info Technology Consultant
Job Title Info Technology Consultant
Appointment Type Classified Staff
Job Location Corvallis
Benefits Eligible Full-Time, benefits eligible
Remote or Hybrid option?
Employment Category Regular
Job Summary
This recruitment will be used to fill one full-time Info Technology Consultant, competency level 2, position for the College of Business at Oregon State University (OSU).
This position plays a pivotal role within the Volunteer Income Tax Assistance (VITA) program, providing essential IT support to volunteers and staff. With a primary focus on delivering exceptional customer service, this role ensures the smooth operation of IT systems and services critical to the success of the VITA program. Responsibilities include assisting users with applications and software, configuring systems, providing technical advice and expertise, and acting as a liaison between staff and IT resources. By effectively managing these duties, the Information Technology Consultant contributes significantly to the efficiency and effectiveness of the VITA program’s IT infrastructure.
VITA is a collaborative venture between the College of Business, Oregon State University Extension, and the Internal Revenue Service, designed to complete federal and state tax returns for low to moderate-income individuals and families in Oregon. The VITA program engages with outreach to expand services of Black, Indigenous, Pacific Islander and Hispanic communities in all areas of Oregon. VITA is funded by a grant from the Oregon Department of Human Services.
The College of Business is committed to maintaining and enhancing its diverse and collaborative community that strives for equity and inclusivity. All faculty and staff members are responsible for helping to ensure that these goals are achieved and should be able to demonstrate contributions to diversity, equity, and inclusion. Such contributions can be part of service and/or professional development. Outputs and impacts of these efforts to promote diversity, equity, and inclusion will be included in annual performance reviews.
Why OSU?
Working for Oregon State University is so much more than a job!
Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.
FACTS:
• Top 1.4% university in the world
• More research funding than all public universities in Oregon combined
• 1 of 3 land, sea, space and sun grant universities in the U.S.
• 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties
• 7 cultural resource centers that offer education, celebration and belonging for everyone
• 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates
• 35k+ students including more than 2.3k international students and 10k students of color
• 217k+ alumni worldwide
• For more interesting facts about OSU visit: https://oregonstate.edu/about
Locations:
Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.
Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.
Total Rewards Package:

Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including:
• Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.
• Free confidential mental health and emotional support services, and counseling resources.
• Retirement savings paid by the university.
• A generous paid leave package, including holidays, vacation and sick leave.
• Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.
• Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.
Future and current OSU employees can use the Benefits Calculator to learn more about the full value of the benefits provided at OSU.
Key Responsibilities
Business Process Improvement Analysis and Information Technology Service Management – 40%
User Consultation – 25%
Site Coordination – 25%
Professional development and miscellaneous duties – 10%
What We Require
This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.
What You Will Need
  • Experience providing customer service support in a professional organization environment.
  • Experience deploying and managing software packages.
  • Experience providing desktop and laptop support for multiple users in an organization setting.
  • Experience with desktop imaging software.
  • Experience providing support for Windows Desktop OS and MS Office suite of desktop applications
  • Excellent verbal and written communication skills.
  • Ability to explain complex technology issues to users of all technical levels
  • Demonstrated knowledge of computer networking principles.
  • Demonstrable commitment to promoting and enhancing diversity.


This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.
This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver’s license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030.
What We Would Like You to Have
  • Experience navigating large IT and finance organizations.
  • Progress/coursework toward a general college technical business degree.
  • Hands on experience with VITA.
Working Conditions / Work Schedule
  • May require moving, lifting technology hardware weighing up to 70 pounds.
  • May occasionally require late evenings or weekends to support site operations, events, upgrades, or troubleshooting.
  • May occasionally be expected to respond in the evening or weekends in the event of an emergency.
  • May occasionally need to drive/travel to VITA sites to provide in-person support.
Pay Method Salary
Pay Period 1st through the last day of the month
Pay Date Last working day of the month
Min Salary $21.59
Max Salary $40.03
Link to Position Description
https://jobs.oregonstate.edu/position_descriptions/152065

Posting Detail Information


Posting Number P04731CT
Number of Vacancies 1
Anticipated Appointment Begin Date 04/30/2024
Anticipated Appointment End Date
Posting Date 03/26/2024
Full Consideration Date
Closing Date 04/03/2024
Indicate how you intend to recruit for this search Competitive / External - open to ALL qualified applicants
Special Instructions to Applicants
Applications will be reviewed based on the information submitted on the employment profile with education and work history along with any other requested documentation i.e. posting specific question responses, transcripts, etc. Your profile MUST clearly show how you meet the minimum/required qualifications for the position. Resumes are NOT accepted at the application stage for this position.
Equivalent required experience is based on full-time equivalent (40 hours per week).
PLEASE NOTE: If you have volunteer experience relevant to this position, please include in the Employment History section and note length of time, average number of hours per week and major duties.
Typically, the starting salary is at the lower end of the salary range.
For additional information please contact:
Johnny Rogers
[email protected]
OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
OSU will conduct a review of the National Sex Offender Public website prior to hire.
OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has “critical or security-sensitive” responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, please contact OSU’s Employee and Labor Relations team at [email protected] .

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