INFO SYS ANL 3 (Sr. Desktop Engineer)

Administrative Innovation and Technology is part of the FOA organization and manages a diverse end to end portfolio of technology services essential to the entire UC Davis campus including UC Davis Health. The incumbent manages the Client Services and Desktop Engineering team, responsible for coordinating client engagement, endpoint security and delivering integrated solutions encompassing the full range of Admin IT, campus, and external vendor IT functions in a complex, federated, heterogeneous business environment. Ensures effective delivery of multi-tier IT services including incident response, systems and process analysis, technical project management, IT security, $300K+ in annual software licensing, $600K in annual hardware purchasing, management of 10,000+ annual IT incidents, and delivery of additional IT services for 1600+ staff and workstations, including life safety and emergency operations functions.

This is not an H1-B opportunity.

Department offers hybrid work schedule.

Under general supervision of the Admin-IT Senior Manager, provides second and third-tier computer support services and computer scripting within the Division of Finance Operation and Administration (FOA). Applies IT professional concepts, departmental and campus policies, and procedures to resolve a variety of moderately complex issues in one or more IT areas of specialization. Works on problems of moderate scope where analysis of situation or data requires a review of a variety of factors.

The Senior Desktop Engineer will serve as an escalation point and technical liaison between the desktop team and the infrastructure team. They will be responsible for providing advanced technical support, troubleshooting, and problem resolution for complex desktop-related issues. This role requires expertise in scripting and automation, Office 365 and Exchange Online administration, Active Directory group policies, endpoint management tools, and various desktop technologies. The Senior Desktop Engineer will also analyze complex issues, manage systems and services, design and develop software, and coordinate workflow to ensure efficient resolution of complex problems.

This position will assist in the development, maintenance, and administration of all aspects of FOA computer infrastructure, including database, scripts, and endpoint systems. Provide knowledge of Active Directory, endpoint security, systems integration, and systems virtualization. Assist in the recommendation, design, development, and implementation of hardware and software applications. Manage Windows and Apple endpoint systems domain accounts and file shares. Assist a large user population consisting of administrative staff with computing-related matters.

Position Information

PHYSICAL DEMANDS

•           Work extended periods of time in front of a computer terminal and typing on a keyboard.
•           Travel to meetings on and off campus.

WORK ENVIRONMENT

• Work flexible or extended hours including nights, weekends, and holidays, sometimes on short notice, to meet business needs.
• Limited vacation usage during peak workload periods.
• Work in a dynamic, distracting, knowledge sharing environment.
• Employees are personally responsible for following safety guidelines and procedures.
• UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

MINIMUM QUALIFICATIONS

Minimum License/Certification:

•           ITIL, ServiceNow, and IT Certifications a plus, but not necessary

Minimum Education/Experience:

•           Bachelor’s degree in computer science, information technology, or a related field (or equivalent work experience).
•           Minimum of 5 years of experience as a Desktop Engineer or a similar role.
•           Understanding of and experience troubleshooting client, server and peripherals-related issues and actions that can be taken to improve or correct performance.
•           Experience in incident response and digital forensics, including data collection, examination and analysis.
•           Strong scripting and automation skills (e.g., PowerShell, Python) for complex desktop management tasks. Proficiency in Office 365 administration, including Exchange Online. Extensive experience with Active Directory group policies

Minimum Knowledge, Skills, and Abilities (KSA):

•           Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent /related functions.
•           Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.

PREFERRED QUALIFICATIONS

Preferred Education/Experience:  

•           BA in Computer Science or MIS or equivalent combination of education and experience.
•           Experience and knowledge of Information Technology Infrastructure Library (ITIL), ServiceNow.
•           Experience in technical project management methodologies and best practices, including Agile development.
•           Experience implementing and developing training and/or instruction in one-to-one or group settings.

Preferred Knowledge, Skills, and Abilities (KSA):

•           Demonstrated ability to operate effectively autonomously as well as effectively as part of a team. Independently establish priorities and coordinate and complete competing assignments within established timeframes. Exercise independent judgment in problem solving; separate issues that can be resolved at the staff level from those requiring higher level review. Remain objective and represent differing points of view.
•           Ability to write technical documentation in a clear and concise manner.

SPECIAL REQUIREMENTS

Background Check

This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we’re solving life’s most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don’t just maintain - we improve.

We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds, and you belong here.

As you consider joining UC Davis, please explore our Principles of Community , our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected .

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.