*HR Representative Part Time Days

Updated: Apr 5, 2024
Location: Los Alamitos
Job Type:
Department: Human Resources-LOM

I. JOB SUMMARY
The Human Resources File Clerk position is an entry level position into Human Resources. This position is a support to aid in the building, organization, and maintenance of employee files and other Human Resources related documents.

II. TECHNICAL SKILLS/JOB SPECIFIC SKILLS/ ESSENTIAL FUNCTIONS*

TELEPHONE SKILLS - Demonstrates hospital telephone etiquette by answering the phones promptly, courteously and identifying department and self. POLICIES/PROCEDURES- Is aware of and follows all hospital and department policies and procedures.

TEAM WORK-Promotes positive co-worker relationships through team work and cooperation. Understands and supports the needs of individuals in other departments and promotes conflict resolution. Shares information, work knowledge and experience with coworkers, physicians and students in a non-threatening manner. Offers assistance and promptly responds to requests.
 

PRODUCTIVITY --Maintains high productivity and performs efficiently regardless of whether the work volume is high or low. Appropriately prioritizes work activities. Responds to difficult situations with self-control and a positive attitude. Makes decisions independently and knows when to ask for assistance. Exercises good judgment and arrives at sound decisions.

Understand and complete basic filing. Scan or read incoming materials to determine how and where they should be classified or filed. File documents into employee files in appropriate sections of files while maintaining accuracy.
Can organize various files into alphabetical order and file accordingly.
Complete simple correspondence when needed.
Maintains strict confidentiality regarding employee information.
Detail oriented and organized individual with the ability to priortize and multi task.
Performs any other duties or responsibilities that may be assigned.

III. CUSTOMER SERVICE-G.E.M. PROGRAM (GO THE EXTRA MILE)

Takes personal responsibility for providing quality services every day.

Displays outstanding customer service skills:
• Greets all customers warmly
• Makes eye contact
• Introduces self and calls patients/ customers by name
• Provides all assistance needed in a friendly and caring manner
Looks for opportunities daily to "Go the Extra Mile" in not only meeting customer needs but exceeding expectations.
Displays sensitivity to an individual's race, color, religion, sex, sexual orientation, national origin, age, disability or any characteristic protected by law. Respects, accepts and anticipates spiritual and personal needs.
Compassionate to patients, families, visitors, physicians and co-workers.
Demonstrates kindness, compassion, courtesy and respect.
Demonstrates good listening skills.
• Demonstrates a willingness to help.
Connection to patients, families, visitors, physicians and co-workers.
• Greets and performs tasks with a smile.
• Practices the 5 fundamentals of communication (AIDE-T) (Acknowledge, Introduction, Duration, Explanation, and Thank you). • Practices professional telephone courtesy.
Communication to patients, families, visitors, physicians and co-workers.
Responds to patient's complaints/patient issues take priority.
Accepts responsibility for actions.
• Demonstrates communication excellence.
Caring and professional with patients, families, visitors, physicians and co-workers.
• Ateam player and "spotlights" other members of the team.
• Lends a helping hand to co-workers without being asked.
• Keeps the workplace clean and neat.
• Offers to escort visitors to their destination.
• Refrains from personal conversations in front of patients, families or visitors.
• Maintains a positive, professional attitude.

KEY SUCCESS FACTORS
ATTENDANCE - Employee reports to work each regularly scheduled workday. Accurately records all work time including meal periods.
PUNCTUALITY - Is ready for work at precise starting time and continues working until scheduled departure time. Returns on time from all break and meal periods.
GENERAL WORK HABITS - Readily accepts work assignments in a positive manner. Performs work that is accurate, timely, neat and consistent. Documentation is legible.
SAFETY- Keeps work area neat and maintains equipment in accordance with health and safety codes. Reports safety issues and equipment failures appropriately
APPEARANCE - Projects a professional image, follows the hospital dress code policy and/or department requirements. Wears hospital ID badge at all CONFIDENTIALITY - Sensitive information including, but not limited to, patient records, charts, hospital documents and employee information is kept ANNUAL REQUIREMENTS - Completes annual requirements (PPD, health requirements, Annual Update, Ethics training, licensure and/or professional certification) on time.
REVIEWER'S AVERAGE SCORE FOR KEY SUCCESS FACTORS:
KEY SUCCESS FACTORS REVIEWERS COMMENTS:
IV. TRAINING AND EXPERIENCE
MANDATORY:
High School Diploma
PREFERRED:
At least one year experience in a healthcare setting.
V. PHYSICAL REQUIREMENTS
Must be able to walk and stand for long periods of time
Must be able to lift and position patients using proper body mechanics Must have visual and auditory acuity necessary for responsibilities listed.