Housing Billing Analyst - 129864

UCSD Layoff from Career Appointment: Apply by 05/21/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 05/30/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.

UC San Diego career employees will have priority consideration for this position. Recruiters will begin to refer qualified internal applicants after the first 7 days of the job posting. Qualified external applicants may be referred to the hiring department, if a qualified pool of internal candidates is not identified and upon the request of the hiring manager.

Monday to Friday: 8:00am to 4:30 pm, fully onsite. Hybrid schedule will be offered upon successful completion of six-month probation period: 2 days onsite and 3 days remote. Hybrid schedule is subject to change to support operational and service needs and may require working onsite for up to 5 days.

UC San Diego Housing, Dining and Hospitality (HDH) provides housing and dining services for approximately 19,000 undergraduate and graduate students and their families in more than 400 buildings, covering nearly 10 million square feet. Consisting of eight divisions, HDH has more than 1,000 career employees, 1,200 to 1,300 student employees, and an annual operating budget greater than $250 million.

HDH is a self-supporting department that operates without any federal, state or campus funding. The department receives nearly 90% of its funding from housing and dining services. It also secures revenue from conference and catering services. The goal is to break even.

HDH is in the midst of implementing an aggressive building plan that will added 10,000 new beds in the next 10 years and will almost double our square footage by 2032.

HDH commits to facilitating an equitable, diverse and inclusive environment, fostering a sense of belonging for our students and staff. As HDH we understand, each unique individual with their varied thoughts and experiences is what makes our department strong. Aligning with UC San Diego’s Office for Equity, Diversity, and Inclusion strategic goals, HDH is proud to promote and create opportunities for greater equity, diversity and inclusiveness within our division.

To visit the HDH website, please go to https://hdhhome.ucsd.edu/ .

The Housing Billing Analyst uses professional financial services concepts. Applies organization policies and procedures to resolve a variety of moderately complicated issues. Works on financial services problems of moderate scope where analysis of situations or data requires a review of various factors.

Reporting to the Senior Financial Analyst, Supervisor, the Analyst is accountable for the housing program administration, including contract documents, billing assessment, payment collection, and account balance audit. Assist with special housing programs as needed. Applies cancellation policies, proration schedules, cost and payment schedules annual or as needed for distribution to customers and websites. May assist with annual billing calculations in billing and AR systems. Also assists with housing accounts receivables, delinquencies, account holds, collections, and write-offs. Researches, prepares and provides reports to reflect current delinquency status, ensure billing accuracy, and trend analysis. Responsible for investigations, analyses, and follow-up actions required to monitor billing and receivables. Is the expert and resource with regards to Federal, State, and University regulations. Assists with the management of collection and reconciliation of all payments (including E-Check, Western Union, Paper Checks).

The housing billing analyst provides individual guidance to customers regarding the housing billing process including: housing billing, housing holds, basic billing information, termination and cancellation pro-rated calculations, prepayments and housing billing policies and procedures to customers to explain their rights and ultimate responsibilities under Federal, State and University regulations. Functions as a resource to support staff and student staff for researching financial discrepancies, escalated customer service problems, and housing billing software or platform issues. Collaborates with key departments including but not limited to Triton Card Account Services, Dining Services, Financial Aid, Student Financial Solutions, and Central Cashiers. May provide training and onboarding to staff and student staff as needed.

Will provide work guidance to 2 - STDT 4 and 8-10 - STDT3 employees.

• Strong knowledge of financial data management and reporting systems. Familiarity with both manual and computerized accounting systems. Advanced mathematical and computation abilities to complete calculations as necessary to prepare a variety of reports with a high degree of accuracy, statistical analysis, modeling and projections, samplings and forecasting.

• Demonstrated experience in customer service, delinquency collection processes and strategies.

• Working knowledge of financial processes, policies and procedures. Ability to analyze research and resolve moderately complex accounts and financial issues, recognize potential impact, identify creative alternative solutions, and make recommendations.

• Intermediate knowledge and understanding of internal control practices and their impact on protecting University resources.

• Skills to provide coaching and mentoring to support staff.

• Proven knowledge of accounting principles, business math and bookkeeping for budget planning and analysis, and in reconciling discrepancies. Ability to analyze, research and resolve complex accounts and interpret and ensure compliance with State and Federal Accounts Receivable regulatory requirements. Knowledge of federal/state regulations governing the administration of accounts receivable and AR Management processes.

• Proficiency in the use of spreadsheet and database software.

• Strong interpersonal skills, analytical skills, service orientation, active listening, critical thinking, attention to detail, ability to multi-task in a high volume environment, organizational skills, effective verbal and written communication skills, sound judgment and decision making.

• Ability to act independently to review and assess operations, and use professional judgment in defining solutions to complex problems. Ability to perform and prioritize duties independently and with a great degree of accuracy, meeting established deadlines and working effectively in an environment of frequent interruptions.

• Ability to function effectively as a member of a team. Ability to collaborate, interact and communicate effectively with a diverse population, including the business community, parents, staff and students, taking account of differences in social, cultural, professional, and educational backgrounds. Ability to communicate ideas, thoughts, and meaning, and to articulate ones position clearly, in a cheerful, friendly, and non-intimidating manner.

• Ability to adapt to changing priorities.

• Job offer is contingent on a clear Background Check.

• Occasional overtime, evenings, and weekends may be required.

• Hybrid schedule is offered upon successful completion of six-month probation period. Hybrid schedule is subject to change to support operational and service needs.

• Must have a current California Driver's License, maintain a good driving record and participate in the DMV pull program.

Mandated Reporter: This position has been identified as a Mandated Reporter pursuant to the California Child Abuse and Neglect Reporting Act and requires immediate reporting of physical abuse, sexual abuse, emotional abuse, or neglect of anyone under the age of 18. It is the responsibility of the Mandated Reporter to ensure that they obtain proper training in order to fulfill their reporting responsibilities as required by the California Child Abuse and Neglect Reporting Act and University policy, and to complete and submit the required reports to the UC San Diego Police Department without delay.

Pay Transparency Act

Annual Full Pay Range: $56,700 - $97,500 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $27.16 - $46.70

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community .

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.