Housing and Ancillary Services Manager, Housing Operations

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JOB DESCRIPTION AND POSITION REQUIREMENTS:

Housing Operations, a division of Auxiliary & Business Services (A&BS), is excited to welcome candidates for the position of Housing and Ancillary Services Manager (Manager). This position supports the vision and mission of the housing operations by overseeing the operational management of multiple housing areas including direction of staff and initiation of all related activities to ensure effective operations, efficient use of appropriate resources, and a focus on excellence in Custodial, Maintenance, Service, Safety, and Teamwork. Working with a diverse workforce, deliver a well-maintained, clean, safe, and secure living experience for students and guests; overseeing operational areas supporting at least 10 staff, 80 technical service employees in a variety of housing options for over 7,500 students with an annual operating budget of near $27 million. We believe in the value of respect and as an incoming team member of Auxiliary and Business Services, it will be expected that all employees embody and model Penn State’s and Finance and Business’ commitment to diversity, equity, and inclusion.

The successful candidate will be responsible for the following:

• Oversee the coordination of housekeeping practices and maintenance programs. Ensure best operational practices are followed in an effective manner and in accordance with accepted housekeeping and maintenance standards. Consult with staff to propose methods for improvement. Keep abreast of current developments in higher education and campus housing. Provide support and oversight in the formulation of plans and establishment of schedules for employees during peak time periods such as Arrival, Fall Break, Semester Break, Spring Break, and Summer.

• Review, analyze, and prepare annual operating budgets. Monitor monthly operating statements to ensure fulfillment of budgetary goals and established projections. Investigate, formulate, and implement new technical, cleaning, and maintenance procedures, products and equipment allowing more cost-effective use of resources. Recommend major and minor maintenance projects and purchases.

• Lead the department’s Operational Programs team. Areas of campus-wide impact include: FF&E (Standards, Inventory, Repairs, & Refurbishment), Emergency Planning, Safety Process Access Team, CMMS Integration, Integrated Pest Management, Lounge Refurbishment & Small Project Coordination, and Maintenance Inventory & Supply standards.

• Oversee and conduct annual performance evaluations for all staff in assigned areas. Counsel and coach staff and employees on job performance, discipline, grievances, accident reports, incident reports and related matters. 

• As a designated Essential Employee, prepare for and respond to critical incidents to ensure continuity of operations for housing residents and guests. This is a 100% on-site position; telecommuting is not typical.

It is essential that the candidate have excellent written and verbal communication skills, the ability to use good judgment when dealing with sensitive and confidential information, be able to manage multiple tasks and deadlines, and demonstrate a genuine appreciation working with diverse audiences in a team environment. The successful candidate must have excellent skills utilizing Microsoft Office (O365) programs such as Word, Excel, and PowerPoint.

TYPICAL EDUCATION & EXPERIENCE

5+ years related experience

Bachelor’s Degree or higher in a hospitality or business-related discipline

Or an equivalent combination of education and experience

APPA credential of Educational Facilities Professional (EFP) or Certified Educational Facilities Professional (CEFP) preferred but not required.

More about Auxiliary & Business Services:

Auxiliary & Business Services is an umbrella organization for thirteen non-academic support units to include Housing & Food Services (HFS), Culinary Support Services, HFS Purchasing, Bryce Jordan Center, General Stores, Lion Surplus, id+ office, Multimedia Print Center, Transportation Services, Accounting and Business Operations, Information Technology, and Marketing. A&BS is one of the largest units of Penn State Finance & Business. From the dining commons to the airport, and a 16,000-seat arena that hosts sports, music, and entertainment events, A&BS provides essential services to students, faculty, staff, and the public.

Finance and Business is a value driven organization that supports thousands of university faculty, staff, and students, while also providing services to the broader community and society. Auxiliary and Business Services is part of the Finance and Business team and has a vision of being a progressive, creative, innovative, and caring organization which provides the highest quality services, leadership, and expertise valued by our customers, our staff, and the communities we serve. Our values model those of Penn State's and we are especially committed to our goal of effectively managing and developing human resources within Auxiliary and Business Services while providing optimum personal satisfaction and professional growth in a diverse, enriching, challenging, and stimulating environment. We also firmly believe in the value of Respect, which encourages us to "respect and honor the dignity of each person, embrace civil discourse, and foster a diverse and inclusive community." As an incoming team member in Auxiliary and Business Services, it will be expected that all employees embody and model Penn State's and Finance and Business's commitment to diversity, equity, and inclusion.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

The pay range for this position, including all possible grades is:

$61,800.00 - $89,600.00

Salary Structure - additional information on Penn State's job and salary structure. 

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .

Employment with the University will require successful completion of background check(s) in accordance with University policies. 

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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