Help Desk Technician

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• Job Title: Help Desk Technician
• Department: Info Services Operations
• Full/Part Time: Full
• Req Number: UHS-30458

Helpdesk Technicians serve as a primary point of contact for UTMC IT services. As a Helpdesk Technician you will provide support and assistance to the clinicians and team members of University of TN Medical Center and affiliated partners by utilizing a broad range of technologies to address incidents, problems and requests. Principal duties include answering and resolving contacts made to IT via phone, voicemail, and email. Technicians will perform troubleshooting and problem solving on simple to moderately complex issues for systems & applications and includes supporting: Operating systems, mobile devices (iOS/Android), Active Directory, electronic medical record applications, as well as additional software used across the UTMC network.
This position is a remote work from home 3rd shift postion, Monday through Thursday, 8:30PM-7:00AM est.

Job Requirements:
Strong customer service skills
Good verbal and written communication skills
High level of organization and attention to detail
Experience with Windows 10, 11, & Mac Operating Systems
Understanding of Networking & related equipment, routers, switches, cabling, etc.
Understanding of Telecom & related equipment, Cisco phones, voicemail, Jabber, etc.
Proficiency with Microsoft Office 365 Suite (Outlook, Excel, Word, PowerPoint, Teams)
HS Diploma/GED
Preferred Experience:
Previous call center or help desk experience
Previous experience in a health care environment is a plus
Active Directory (User Management)
Citrix Workspace/Receiver experience
Associates degree