Details
Posted: 01-Feb-24
Location: Urbana, Illinois
Type: Full-time
Salary: Open
Categories:
Information Technology
Staff/Administrative
Internal Number: 4980051
Help Desk Specialist or Senior Help Desk Specialist- College of Veterinary Medicine
Veterinary Medicine Administration
In 2023 Forbes ranked the University of Illinois Urbana-Champaign as #9 among all US public colleges, on the basis of return on investment, student success, student debt, and alumni leadership and influence. Only one other campus featuring a veterinary college ranked above UIUC.
Job Summary
As part of the IT@VetMed team, this position is primarily responsible for assisting with Help Desk services related to Information Technology needs for the College of Veterinary Medicine within a fast paced team environment. This responsibility covers the Veterinary Medicine College in Urbana and various other locations. Scope of support includes specialized medical applications such as electronic medical records, vendor supplied imaging systems, virtual microscopy and student computing. Training and end user support is integral to the position.
Duties and Responsibilities - Help Desk Specialist
Duties and Responsibilities - Senior Help Desk Specialist
Additional Physical Demands
Normal office setting. Allergies to hay, straw or animal dander may cause discomfort based on the location within the College of Veterinary Medicine.
Required Qualifications - Help Desk Specialist:
- High school diploma or equivalent.
- Two (2) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
- College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows:
- 30 semester hours equals one (1) year
- Associate's Degree (60 semester hours) equals eighteen (18) months
- 90 semester hours equals two (2) years
- Bachelor's Degree equals three (3) years
- College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows:
Required Qualifications - Senior Help Desk Specialist:
- High school diploma or equivalent.
- Five (5) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
- College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows:
- 30 semester hours equals one (1) year
- Associate's Degree (60 semester hours) equals eighteen (18) months
- 90 semester hours equals two (2) years
- Bachelor's Degree equals three (3) years
- College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows:
- Demonstrated experience with desktop support
- Demonstrated customer service experience
Preferred Qualifications:
Knowledge, Skills and Abilities
The target salary is $57,700 for IT Specialist or $67,014 for Senior IT Specialist
Appointment Information
This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after 2/19/2024. Salary is commensurate with experience.
For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx .
Application Procedures & Deadline Information
Applications must be received by 6:00 pm (CST) on February 12, 2024. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. Work authorization sponsorship is not available for this position. For further information about this specific position, please contact Jeff Fox [email protected] . For questions regarding the application process, please contact 217-333-2137.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify .
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal , or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing [email protected] .
Requisition ID: 1022722
Job Category: Technical
To apply, visit https://illinois.csod.com/ux/ats/careersite/1/home/requisition/9329?c=illinois
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About University of Illinois - Urbana-Champaign
The University of Illinois at Urbana-Champaign has earned a reputation as a world-class leader in research, teaching, and public engagement. With our land-grant heritage as our foundation, we pioneer innovative research that tackles global problems and expands the human experience. Our transformative learning experiences, in and out of the classroom, are designed to produce innovative alumni who desire to make a significant, societal impact.
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