Health IT Environments Manager

Clinical Systems - Administration

Full Time

77299BR

Job Summary

The incumbent will support the Health IT leadership teams in the planning/reviewing & Communicating the technical aspects of application environments management, software Special Updates (SU), Interim Updates (IU), and new application releases to design/manage the environment portfolio for EPIC application.
In this highly matrixed organization, the Health IT Environments Manager must possess strong interpersonal skills such as team building, consensus building, diplomacy, persuasiveness, and the ability to create a positive work environment and will need to be able to influence people who do not report directly to them. The incumbent will function in an integration/advisory role between application/technical/departmental leadership and plan for upcoming technical enhancements and Scheduled as well as Ad-Hoc system updates. 

This position relies on connecting concepts across both applications and technology infrastructure, applying systems infrastructure concepts and health system or campus objectives to resolve issues, up to and including the most complex, with health system-wide impact. Works on issues with little or no institutional precedent where analysis of situations or data requires an in-depth evaluation of variable factors. This position is considered a subject matter expert for the health system. Gives technical presentations to senior management across campus or health system audiences. Represents Health IT on campuswide, health system, or Office of the President and / or institution-wide and systemwide committees. Sets technical direction and environments strategy for Epic and other related clinical systems. Functions as a technical lead/subject matter expert. Performs independent research, prototypes, evaluates, and champions new technology including cost/benefit analyses, up to and including the most complex.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

Health IT is responsible for all aspects of the clinical and business software applications of UCSF Health hospitals, practices, affiliates, and community partners. This includes the Electronic Health Record (Epic-APeX), which supports the clinical, revenue cycle, and clinical operational functions of the health system and its affiliates, and approximately 95 other software applications involved in patient care and operations.

Incumbent must be able to adhere to and emulate Health IT culture and core values as stated below: 

“People First:  Patients are healthier and families happier with Health IT to support them. Our solutions enable providers and staff to pioneer care, train the next generation of clinical leaders, and secure UCSF’s future. We use talent, creativity, and diverse skill sets to tackle tough problems.  We strive to be proactive and make time to innovate, appreciate and connect. When something big is needed, we deliver. 

Health IT Core Values include:
Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later.
Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations.
Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results,
exhibits bias-to-action, and avoids analysis-paralysis
Innovation:  Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify.
Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization.

Required Qualifications

• Bachelor's degree in health care information technology, computer science, or related area, and / or equivalent combination of experience / training.
• 5-10 years of relevant technology experience
• 10+ years of relevant progressive experience
• Current Epic data courier administrator certificate or completed within 6 months of hire
• Expert knowledge of how to apply technologies and systems to meet business needs.
• Experience leading a team of IT professionals in multiple technology areas.
• Experience with determining how systems and technology should operate most efficiently and how changes to technology systems will affect outcomes, operations, and business objectives. Expert knowledge of computer security best practices and policies. Ability to contribute to campuswide, medical center or Office of the President and / or institution-wide policy efforts.
• Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
• Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines.
• Ability to write technical documentation in a clear and concise manner.
• Understanding of system performance monitoring and actions that can be taken to improve or correct performance.
• Knowledge of the design, development, and application of technology and systems to meet business needs.
• Thorough understanding of and experience with systems-related issues and actions that can be taken to improve or correct performance, including comfort engaging vendors.
• Demonstrated skills associated with adapting equipment and technology to serve user needs. Demonstrate a comprehensive understanding of how system management actions affect other systems, system users, and dependent/related functions
• Demonstrated expert knowledge, skills, and abilities associated with system problem identification and resolution. Experience with the design, configuration, operation, repair, and tuning of technology systems
• Demonstrated ability to regularly interact effectively with senior management.
• Demonstrated ability to identify complex problems and related information to develop and evaluate options and implement solutions.
• Available for 7 x 24 application support

Preferred Qualifications

• Advanced experience writing and editing the most complex scripts used to perform system maintenance and administration.
• Academic Medical Center experience

License/Certification

• Current Epic data courier administrator certificate or completed within 6 months of hire

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

000521 SYS ADM 5

Job Category

Clinical Systems / IT Professionals

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Location

Flexible (combination of onsite and remote work), Mission Center Building (SF)

Additional Shift Details

Monday - Friday