Health Information Clerk - Ophthalmology - Full Time 8 Hour Days (Non-Exempt) (Union)

Details

Posted: 23-Feb-24

Location: Los Angeles, California

Salary: Open

Categories:

Staff/Administrative

Internal Number: REQ20146047

The Health Information Clerk provides medical records/clerical support to department/unit or clinic. Including but not limited to: maintaining confidentiality of medical records, control access to file room, ensure that records are signed out and returned, scan medical records into designated EMR. Able to navigate and obtain data from the designated EMR. Create, prep and retrieve patient charts. Various duties such as filing, copying, and answering customer calls. Ensures Charts are stored/maintained in compliance with HIPAA regulations.

Essential Duties:

• Locating, retrieving, requesting, logging, delivering, filing, prepping and scanning of medical records and/or reports
• Answers/processes telephone requests
• Assists Medical Staff in completion of records
• Charge retrieval
• Filing loose documents
• Maintains the department in a neat, clear and orderly manner with special attention to personal work area.
• Collect and prepare all medical records for scanning into EHR system
• Ensure daily chart runs are performed on a scheduled basis
• Print daily clinic schedules for reference when organizing records to be scanned
• Sort gathered charts/documents according to physicians daily schedule while making notes of missing or incomplete records
• Prepare setting of COR Scan module for receipt of medical records to be scanned
• Scan all documents directly into patient record or batch as appropriate
• Ensure quality control of electronic documents images on a daily basis. Adjusts and deletes images as needed
• Responds to medical records requests and supplies appropriate information as requests. Ensures signatures and authorizations are on file
• Answers calls and takes messages in accordance with department and hospital policies.
• Maintains 100% accuracy in prepping of Outpatient/Clinic Charts (i.e., correct document in the correct patient visit; correct patient in respective chart)
• Assist medical, hospital staffs and visitors promptly and efficiently
• Understands and practices proper release of information for patients and/or requestors, maintaining confidentiality policies
• Understands Suspension Process and how to remove a physician from the suspension list
• Understands hospital Dictation System and how to look up dictations
• Monitors individual sent and received tasks on a daily basis
• Demonstrates an understanding of policies and procedures and priorities, seeking clarification as needed
• Monitors, flags and stamps of unsigned verbal/telephone orders of in-house charts
• Participates in continuously assessing and improving departmental performance
• Understands Cerner Functionality Standards
• Sorts and distributes incoming fax communication
• Serves as liaison with Records management vendors to store and retrieve charts as needed.
• Picks up and distributes mail, is familiar with handling of urgent mail.
• Performs other duties as requested/assigned by Director, Supervisor or designee

Required Qualifications:

• High school or equivalent

• Organization/time management skills.
• Demonstrates ability to effectively work with physicians, staff, and patients.
• Demonstrate excellent customer service behavior.
• Ability to communicate effectively, written and orally.
• Demonstrates ability to understand policies and procedures and priorities.

Preferred Qualifications:

• Clerical and/or customer service experience.

Required Licenses/Certifications:

• Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The hourly rate range for this position is $17.00 - $28.92. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidates work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

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About University of Southern California (USC)
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.
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