Functional Systems Analyst for Academic Success Technologies

University of Kansas, United States

Updated: 3 months ago
Location: Lawrence, KANSAS

26808BR

Success Initiatives


Position Overview

The Success Technologies Analyst works directly with the academic advising technologies systems and processes for KU.  This individual serves as the subject matter expert for the student success management system and its interface with the student information system and information technology.    

The Analyst is responsible for all set up and maintenance of the system, system testing and trouble-shooting, documentation and communication about system updates and improvements.  The Analyst works directly with vendor consultants and tech support to identify issues and find solutions for functionality or improved service.  The Analyst is responsible for continual system monitoring, investigates new system functionality and provides updates or recommendations to partner units and leadership as necessary.  The Analyst is responsible for new user onboarding and system access as well as maintenance for learning resources for users.  The Analyst reports to the Director of Academic Success Operations and works collaboratively with the Academic Success team as well as colleagues from Student Information Systems and IT. 

Unit Overview
Academic Success advocates for and strategically advances education at the University of Kansas. We work with students from orientation to graduation, providing them with high-quality, data driven academic and career advising, targeted academic support systems and networks, and empowering and engaging experiential learning.  We serve the university as a whole, coordinating with faculty, staff, and students throughout KU to further educational initiatives and strategic goals.  

In a continuing effort to enrich the university and provide equal educational and employment opportunities, the university actively encourages applications from members of underrepresented groups.


Job Description

80% Student Success System Coordination

  • Serves as a Functional Subject Matter Expert in a variety of different success technologies
  • Works directly with vendor representatives and support for product enhancements and data validation
  • Conducts system access audits and daily adjustments 
  • Coordinates system daily maintenance 
  • Responds to first tier support tickets
  • Responds to all incoming system inquiries and unit email management 
  • Assists with the coordination of the academic success technologies website updates 
  • Responsible for set up and test scenarios in training site 
  • Creates system use overviews, workflow documentation, job aids and system archive documents
  • Provides data and analytics to supervisor for inclusion in annual reports and system updates
  • Maintains expertise in advising subject matter, student records data, university policy and procedures
  • Research Higher Education standards, behaviors and best practices in advising technology use and functionality
  • Provides materials, promotional content, and other educational materials to stakeholders promotion of systems.
20% Contributions to Academic Success
  • Serves as a member of Academic Success Team
  • Draws on professional experience to build campus partnerships while assisting Academic Success and the University of Kansas in reaching goals
  • Serves as the Academic Success representative on assigned workgroups or committees
  • Participates in relevant professional development annually
  • Contributes to other student success technology initiatives as assigned
  • May supervise student hourly employees (on-campus supervision required)

Position Requirements

  • This position is Hybrid, a combination of onsite and remote work.  Final determination of schedule will be determined by the supervisor and needs of the department.

#LI-HR1


Required Qualifications

  • Bachelor’s degree in related field and one (1) year of relevant experience OR a high school diploma and three (3) years of relevant experience.
  • One (1) year experience working in a higher education setting in a student success service area (such as admissions, advising, records, financial aid, career services etc.)
  • Excellent written and communication skills as evidenced by application materials.
  • Previous experience with Microsoft Office Suite products—MS Excel, MS Word, MS PowerPoint, Outlook, etc. 

    • Preferred Qualifications

  • Master’s Degree in related area or discipline. 
  • Previous experience working with student information systems (PeopleSoft, Banner etc.) or any other large database management systems.
  • Previous experience working with an academic advising technology platform, admissions technologies (including CRMs) or other process tracking or student success technology.
  • Previous work experience that required proficiency with statistical analysis/modeling and applications, such as Excel or SAS, or SPSS and developing reports. 
  • Demonstrated work experience managing multiple, complex projects simultaneously. 
  • Demonstrated familiarity with policies and processes in higher education (FERPA, accessibility, SAP etc.) 
  • Demonstrated knowledge of retention and graduation issues of undergraduate and graduate students. 
  • Detailed knowledge of the business processes and business needs of student service offices.

    • Contact Information to Applicants

    Kim LaFever
    [email protected]


    Additional Candidate Instruction

    A complete application consists of:

    • Online application
    • Cover letter explaining how you meet the required and preferred qualifications
    • Resume
    • Three professional references 
    Only complete applications will be considered
    • Application review begins Monday, January 29, 2024. For consideration apply no later than Sunday, January 28, 2024.

    Advertised Salary Range

    $57,000


    Application Review Begins

    29-Jan-2024


    Anticipated Start Date

    04-Mar-2024


    Primary Campus

    University of Kansas Lawrence Campus


    Employee Class

    U-Unclassified Professional Staff


    Job Family

    Administrative/Management-KUL


    Work Location Assignment

    Hybrid


    Disclaimer

    The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following persons have been designated to handle inquiries regarding the nondiscrimination policies and are the Title IX coordinators for their respective campuses: Director of the Office of Civil Rights & Title IX, [email protected], Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY (for the Lawrence, Edwards, Parsons, Yoder, and Topeka campuses); Director, Equal Opportunity Office, Mail Stop 7004, 4330 Shawnee Mission Parkway, Fairway, KS 66205, 913-588-8011, 711 TTY (for the Wichita, Salina, and Kansas City, Kansas medical center campuses).


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