Front Desk Coordinator - LJ Pain Treatment Center

Details

Posted: 27-Mar-24

Location: La Jolla, California

Salary: Open

Categories:

Administrative/Support
Staff/Administrative

Internal Number: 128971

UCSD Layoff from Career Appointment: Apply by 3-27-24 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 4-8-24. Eligible Special Selection clients should contact their Disability Counselor for assistance.

DESCRIPTION

Under general supervision of the Clinic Manager, the Front Desk Coordinator acts as a point of contact for patients. The position performs and participates in front office patient centered duties, to include, but not limited to, greeting patients, co-pay collection, appointment scheduling, authorizations and referrals. The position acts as a resource for patients and assists physicians, staff, and ambulatory care service managers as needed. May perform other related duties as assigned.

MINIMUM QUALIFICATIONS

• Three (3) years previous related experience in a large complex healthcare setting.
• Demonstrated knowledge of third party payors including federal, state, and private health plans.
• Strong problem solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.
• Proficient computer skills and be able to work between multiple systems during calls.
• Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.
• Excellent communication skills with the ability to communicate clearly both verbally and in writing.
• Strong organizational skills with ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.
• Ability to maintain strict confidentiality with demonstrated experience applying good judgement and discretion.

PREFERRED QUALIFICATIONS

• EPIC and Cadence.
• Experience working in a pain clinic.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Floats to other sites to provide coverage as needed.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $53,077 - $65,960 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $25.42 - $31.59

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

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UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.
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