Front Desk Access Coordinator II

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Closing Date:

09/01/2024

Type of Position:
Clinical Staff - Medical Ancillary Support

Job Type:
Regular

Work Shift:
Day Shift (United States of America)

Sponsorship Available:

No

Institution Name:
University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only ):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected] .

Department:
REP | NWA Fayetteville Office Admin

Department's Website:

Summary of Job Duties:
The Front Desk Access Coordinator position offers an exciting opportunity to work under supervision and provide comprehensive support for patient care activities and the department of people and culture. This role may require meeting and greeting the public, answering phone calls, and coordinating appointments in a call center environment. The successful candidate will follow appropriate call-routing workflows and schedule, reschedule, coordinate, and cancel appointments using the hospital electronic medical record (EMR). Additionally, the Front Desk Access Coordinator will responsible for creating new patient charts and inputting and updating accurate patient information. This position will also conduct insurance verification and benefits explanation by running eligibility on patients, requesting outside records, and conducting pre-registration when needed.

Qualifications:

Minimum Qualifications:

• HS diploma/GED  plus two (2) years of experience in a busy medical office, clinic, or hospital.

Preferred Qualifications:

• Experience in patient insurance verification and benefits explanation.
• Familiarity with employee relations, HIPAA, FMLA, ADA, and compliance regulations.
• Experience in maintaining and managing electronic employee files.

Knowledge, Skills, & Abilities:

• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Attention to detail and accuracy.
• Proficient in using hospital electronic medical records (EMR).
• Familiarity with call-routing workflows.
• Knowledge in scheduling appointments.
• Ability to work in a fast-paced environment.
• Ability to multitask and prioritize tasks.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.
• Ability to handle confidential information with the utmost discretion.
• Proven ability to maintain a positive and professional demeanor.
• Strong problem-solving skills.
• Ability to adapt to change and handle unexpected situations.

Additional Information:

Key Responsibilities:

• Work assigned work queues for scheduling, registration, and billing.
• Maintain and manage electronic employee files for the department, including employee relations, HIPAA, FMLA, ADA, compliance, training, and other confidential personnel files.
• Meets, greets, and assists the public either in person or via telephone in a professional and friendly manner.
• Conducts insurance verification and benefits explanation by running eligibility on patients, and requests outside records.
• Assists with audits and the employee cycle processes through scanning of employee documentation. 
• May perform other duties as assigned.

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Resume

Optional Documents:

List of three Professional References (name, email, business title), Proof of Veteran Status

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact [email protected]  for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:
Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:
Hearing, Manipulate items with fingers, including keyboarding, Sitting

Frequent Physical Activity:
Talking

Occasional Physical Activity:
Standing, Walking

Benefits Eligible:
Yes