Food Service Worker IV

We are only considering applications from internal candidates for the first 10 days.

This position is represented by SEIU Local 2007 and the collective bargaining agreement between the university and SEIU Local 2007 governs the terms and conditions of employment.

Anticipated Shift:   Work schedule is based on operational needs and will change based on scheduled events.   The anticipated shift is based on the operational needs and can change at any time with notice.

ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES:

Stanford University, located between San Francisco and San Jose in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.

Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing high-quality services to students and other members of the university community. The department has an annual operating budget of over $350M, operates 24/7/365, and oversees a $3B asset portfolio comprising a 7 million sq. ft. physical plant across the campus. In autumn quarter of the 2021-22 academic year, R&DE will return to providing housing for over 13,000 students and dependents, serving meals at 17 dining halls, 12 retail locations, and operating athletic concessions and conference operations. Additionally, R&DE comprises 900 FTE staff in the following divisions: Student Housing Operations, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, Maintenance Operations and Capital Projects, and a team of R&DE strategic business partners: Finance & Administration, Information Technology, Human Resources, and Strategic Communications.

“Students (Customers) First” is the mantra of R&DE and our strategic goals reflect our commitment to delivering quality and excellence to our constituents every day.  In R&DE,“Excellence is defined by aligning our strategic goals and performance with our vision.”

R&DE Stanford Dining, Hospitality & Auxiliaries (SDHA), a division of Residential & Dining Enterprises, is a best-in-class dining and hospitality program serving over 25,000 meals a day by over 900+ staff in over 100+ locations, including 9 dining halls, 31 self-op row house dining, 7 co-op dining, 4 suite dining, 4 branded concepts, athletic dining, a kosher kitchen, late night dining at Lakeside, 8 cafes, 12 vendor partner programs, 1 commissary production kitchen, a pub, 3 markets, a sweet shop, 7 catering operations, Schwab Executive Dining, 5 athletic concession venues, and 2 teaching kitchens,  SDHA also oversees the Stanford Food Institute, the Stanford Flavor Lab, the campus BeWell community gardens, the Stanford Food Pantry, and a staff training and development center.

This role is designated as essential and requires incumbents to report to work onsite. Telecommuting is not available for this role.

Summary of Position     

The Banquet Captain is to provide excellent customer service and a fine dining experience, using established protocols of food and beverage etiquette and service standards cultivating positive customer service relations. The position is expected to adhere to customer service relations standards, work rules, departmental policies and procedures and performance standards. The Banquet Captain is to provide an excellent customer service and fine dining experience, using established protocols of food and beverage etiquette and service standards, and to consistently offer professional, friendly and warm hospitality to all guests.  The Banquet Captain is responsible for servicing all catered food & beverage events and ensuring guest/client satisfaction. May complete work through direction Catering Manager, Client and/or fellow associates in the department. Maintain clean and safe function space including back hallways and storage areas. Assisting with the transporting, set-up, break down, inventory and storage for Banquet props, decoration, linen, support equipment and food. Communication and guest relations skills need to be exceptional. Must be available to work a flexible schedule and lift and carry heavy equipment.

Essential Job Functions:

•                  Provide an excellent dining experience for guests, using interpersonal skills, conflict resolution, and anticipation of guest needs.

•                  Provide a fine dining food and beverage service, using established protocols of food and beverage etiquette and service standards.

•                  Ensure proper set-up, breakdown, transportation, storage and maintenance of all Catering equipment, props, decorations, linen, food/beverage inventories/supplies, support equipment by catering department standards

•                  Service food and beverage as indicated by Banquet Event Order by established Banquet Standards and direction by Catering Manager, Client and/or fellow associates in the department.

•                  Supervision of other temporary wait/bartending staff on site of events to adhere to Catering standards

•                  Ensure that all meeting/function space is ready 30 minutes prior to beginning time.

•                  Provide guest with personal professional assistance with any requests that may vary from original Banquet Event Order.

•                  Fill out daily reports, consumption sheets and prepare work orders for any necessary repairs to equipment or facility

•                  Maintain cleanliness and organization of equipment, storage and work areas.

•                  Assists customers with specific dietary restrictions, and answer questions regarding food ingredients.

•                  Complies with workplace safety, safe food handling and sanitation standards.

•                  Follows RDE work rules, policies, procedures, and core values.

•                  Polishes silverware, stemware and plate-ware as needed to ensure the table settings are impeccable.

•                  Works with food runners to ensure proper guest satisfaction.

•             Demonstrate respectful and professional behavior by maintaining a positive work  
               environment and interactions with co-workers, management, customers and visitors.

•             Other duties as assigned.

Qualifications:

•             Must have a minimum of two (2) year fine dining or catering experience within the last
               two (2) years.

•             Must be willing to work a flexible and varied schedule as assigned.

•             Has outstanding listening and communication skills with guests, peers and management.

•             Understanding of Silver Service expectations and Principals

•             Committed to providing excellent customer service to all customers. 

•             Able to plan ahead, prioritizing tasks and customer service needs.

·              Must have a valid CA drivers license

·                  Proven track record of punctuality.

•             A Banquet Captain must be able to provide own uniform items of black slacks, black  
               shoes with black socks.  Uniform Shirts will be provided

•             Demonstrates helpfulness, and respectfulness, is approachable and team oriented, builds
               strong working relationships, diplomatic, and a positive work environment, is
               responsible, honest, resolves conflicts appropriately, and is flexible.

·                  Follows work directions as assigned by supervisors and managers

•             Subject to wet floors, temperature extremes, excessive noises, and large commercial
               equipment.  As an essential job function, worker is required to use cleaning and sanitizing
               chemicals.

English Proficiency Requirements: Must have the ability to understand and communicate in English with adequate proficiency to follow directions from supervisor, read and understand safety guidelines and directions to prevent accidents or injuries from occurring, and communicate effectively with customers (staff, visitors, students) by listening and speaking clearly to them. 

Physical Requirements:

Ability to stand for prolonged periods, reach, lift, bend, kneel, stoop, climb, push and pull items. Physical agility is critical to perform essential job functions. Lift up to 25 lbs pounds must have manual dexterity. Ability to work around hot equipment (stoves, grills, ovens). 

The expected pay for this position is $30.29 (Step 1) per hour. Placement in the pay range is subject to the applicable Collective Bargaining Agreement.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.

Internal candidate rates will be applied based on the CBA language for promotion and transfer.

Why Stanford is for You:

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enriches the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

·        Freedom to grow. We offer career development programs, tuition reimbursement, or course auditing. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.

·        A caring culture. We provide superb retirement plans, generous time-off, and family care resources.

·        A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.

·        Discovery and fun. Stroll through historic sculptures, trails, and museums.

·        Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the university will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.