Flyer Student Services Counselor

The Flyer Student Services (FSS) Counselor is a talented individual who values student interactions and is able to solve problems to advance the mission of the Strategic Enrollment Management division and the University of Dayton. The Flyer Student Services Counselor is focused on providing exceptional service and provides essential information, aids in the navigation of online resources and counsels current and former students, parents/families, and alumni in the areas of student records and registration, financial aid, billing, and payments. To be successful in this role, an individual will understand federal, state and institutional policies and be able to communicate those to students and families in a relevant and timely manner. This position requires a strong working knowledge of service areas of FSS, the use of professional judgement to update accounts, as well as the ability to work directly with Home Office Liaisons on more in-depth inquiries. This individual is expected to use problem solving skills to drive ongoing continuous improvement of services. This role will report to the Assistant Director, FSS and also support the Sr. FSS Counselors with training, campus wide events and proactive outreach to promote retention of students.

As a Catholic, Marianist University, we believe that diversity, equity, and inclusion are essential to the success of students and staff. The Flyer Student Services Counselor will work individually and as a member of a team to make tangible contributions to UD’s mission to become an anti-racist university. All employees are empowered to attend workshops, seminars, and other educational experiences to deepen their understanding of our mission. The Flyer Student Services Counselor is expected to meet semi-annually with their supervisor to identify the ways in which they are both individually and collaboratively working to advance diversity, equity and inclusion within the University of Dayton community.

This is a full time benefit eligible position that offers health, dental and vision insurance, retirement, disability, tuition assistance for you and your dependents, vacation/sick accrual and holiday pay.

- Bachelor’s Degree or 3 years experience working in higher education with progressive growth in responsibilities
- Customer service experience
- Excellent written and verbal communication skills
- Proficiency in MS Office and other related technologies
- Ability to work collaboratively as part of a large team.
- Ability to work with multiple priorities in a fast-paced environment
- Ability to work with diverse populations
- The successful candidate must be self-motivated and have the ability to work independently

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:

- Master’s Degree
- Higher education experience
- Exceptional attention to detail, even while working with frequent interruptions.
- Strong customer-oriented approach and the demonstrated ability to communicate effectively with families and students of diverse backgrounds
- Composure while problem solving and a demonstrated ability to remain calm during difficult situations.
- Ability to work with staff, students, and families in a manner consistent with Catholic and Marianist values and principles.
- Openness to work in a collaborative environment and engaging in collective decision-making.
- Demonstrated commitment to diversity and social justice

Informed by its Catholic and Marianist mission, the University is committed to the principles of diversity, equity, and inclusion. Informed by this commitment, we seek to increase diversity, achieve equitable outcomes, and model inclusion across our campus community. As an Affirmative Action and Equal Opportunity Employer, we will not discriminate against minorities, women, protected veterans, individuals with disabilities, or on the basis of race, color, national origin, religion, sex, sexual orientation or gender identity.