Financial Aid Assistant

Dept Number/Name: 0-3730-000 / Financial Aid
Salary Plan: Staff
Job Code/Title: 1109 / Financial Aid Assistant
Hiring Salary/Salary Range: $38,200.00
Position Number: 00004950

ORGANIZATIONAL SUMMARY:
The Student Success division at the University of South Florida, is comprised of 60 departments, providing students with academic support, engagement opportunities, health & wellness services and enhancement of the educational experience. The Office of Financial Aid Services is responsible for coordinating and administering all student financial assistance awarded to USF students, in compliance with Federal, State, and Institutional regulations and guidelines. The office is the main point of contact for all financial aid program information for current and prospective students and families. The office is responsible for coordinating and managing the awarding and disbursement of over $450 million in financial aid funds on an annual basis; interpreting changes to federal, state and institutional regulations and translating the effect/impact to students and families in a manner they can understand, particularly first generation students; providing an array of financial aid support options for students and their families; and providing oversight to monitor the entire process to ensure institutional compliance with federal and state laws and regulations.
POSITION SUMMARY:
The Financial Aid Assistant provides clerical and client service support for a financial aid subject matter, requiring accuracy, attention to detail, and strong customer service skills with students and families. Reporting to a Financial Aid Team Manager, the Financial Aid Assistant advises students while determining when a referral for manager consultation is appropriate. The Financial Aid Assistant assists students in understanding and completing financial aid applications and/or documents.
RESPONSIBILITIES:
Monitors awarding and billing of federal and institutional grants (Federal Pell Grant, TEACH Grant, SEOG, USF Grant) and direct loans within federal and institutional guidelines.
Assigned phone and lobby duties to provide individualized counseling and information about financial aid processes to students and families. Maintain integrity and student confidentiality in accordance with federal law. Refers students to assigned financial aid counselors or other university offices when need arises.
Provide clerical and client service support for a financial aid subject matter, requiring accuracy, and attention to detail.
Monitor, valuate, and process official and unofficial withdrawals during semesters to determine the return of federal student aid in accordance with federal regulations.
Reviews tracking reports and evaluates completeness of documents in the digital imaging system.
Performs other duties as assigned.
POSITION QUALIFICATIONS:
MINIMUM:
This position requires a high school diploma or equivalent, with two years of experience in office or administrative positions. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

FLSB1310 Equivalency:
4 years of directly relevant experience may be substituted for bachelor's degree.
6 years of directly relevant experience may be substituted for master's degree.

PREFERRED:
Associate's Degree and three years of Financial Aid and/or customer service experience in a university setting.

Information for Applicants 

This position is subject to a Level 1 criminal background check.

Job Opening Number: 37057

Posting Date:  05/22/2024

Posting End Date: 06/05/2024

How to Claim Veteran's Preference: 

This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Florida Statute 295.

Applicants claiming preference are responsible for providing required documentation AT THE TIME OF SUBMITTING APPLICATION; such documentation is required for eligibility determination. 

Supporting documentation, in addition to the DD214, may be required based on eligibility criteria.  If you are submitting a DD 214, please ensure the social security number and date of birth is redacted/removed.

For information on obtaining a DD 214 visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.

How To Apply 

Click on the Apply Now button.  When applying to an opening you will have the opportunity to upload a cover letter and resume.

Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above.  YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.

Click here for additional tutorial information.

To request an accommodation with the application or interview process, please contact Central Human Resources by telephone: 813-974-2970 or email [email protected] .

Equal Employment Opportunity 

USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.

The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.

USF's Equal Opportunity Affirmative Action Statement .

Federal Rights

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA) , Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA) .

Work Location 

Campus map and location overview: USF - Tampa Campus

About USF 

The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.

Working at USF 

With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region.  At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees.  We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.

To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .

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