Facilities Management Coordinator

Apply now Job no:522251
Work type:Staff Full Time
Location:UMass Amherst
Department: FCS Admin Services
Union: PSU
Categories:Facilities/Grounds, PSU A

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

The Facilities Management Coordinators (FMC) are the primary point of contact between Facilities & Campus Services (F&CS) and the UMass Amherst campus community for certain projects. The FMCs facilitate communication between customers and campus service providers/external service providers to establish job scope, clarify expectations, obtain funding, troubleshoot problems, and resolve complaints.

Essential Functions

• Acts as the principal facilities adviser for assigned campus customers. Develops priorities and becomes a familiar point of contact with departmental representatives.
• Manages multi-trade/multi-unit service work that requires coordination with customer and service providers. Oversees work from start to finish to ensure work meets agreed objectives with customer and tracks work performance against budget. Participates in the oversight of small projects, including the scheduling and coordination of multiple trades, communication of the project status and expectations with customers, and follow-up after the completion of work.
• Leads and coordinates job meetings that involve multiple participants and stakeholders, including outside contractors/vendors, Environmental Health and Safety, Physical Plant Maintenance and Custodial staff, Campus Planning, Design and Construction Management, and other campus partners.
• Exercises independent judgement/authority in routing requests for services and determining billable/non-billable work.
• Organizes and leads walk-throughs to identify outstanding maintenance issues. Routes identified issues to appropriate team and monitors work through completion.
• Schedules and facilitates needs for campus indoor events.
• Collaborates with service providers to produce quotes for billable work. Clarifies and explains details to customers.
• Collaborates with members of the administrative team to resolve issues with purchase orders, customer budgets, and other procurement-related needs.
• Works with members of Design and Construction Management and Building Maintenance to address ADA needs, structural and mechanical problems, roofing issues, lighting and electrical needs, and other large-scale facilities challenges.

Other Functions

Performs other related duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Bachelor’s Degree, preferably in Business Management, Engineering, Construction Management, Marketing, Communication and 2 years’ experience in construction, facilities management, or customer service OR an Associate’s Degree preferably in Business Management, Engineering, Construction Management, Marketing, Communication and 4 years’ experience in construction, facilities management, or customer service.
• Excellent interpersonal skills to establish and ability to maintain relationships with customers. Must have the ability to foster and maintain harmonious relationships with others.
• Knowledge and experience in construction and maintenance fields and terminology.
• Ability to organize multiple tasks/jobs at once with minimal supervision.
• Excellent oral and written communication skills.
• Computer proficiency with Microsoft Office suite, including word processing, databases, spreadsheets.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Knowledge of the methods used in planning, estimating, and scheduling work.
• Knowledge of materials, tools, and work procedures of building trades and ability to convert this knowledge into materials lists, labor requirements, and work schedule.

Physical Demands/Working Conditions

• Typical office working conditions.
• Travel around campus.

Work Schedule

Monday through Friday, first shift.

Salary Information

Level 26

PSU Hiring Ranges

Special Instructions to Applicants

Along with the application, please submit a resume (and cover letter / optional). References will be checked at the finalist stage, please be prepared to provide contact information for three (3) professional references.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised:Jan 30 2024 Eastern Standard Time
Applications close:Apr 30 2024 Eastern Daylight Time