Epic Business Intelligence Applications Specialist I/II- HTI

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:  

• 100% paid medical premiums for our full-time employees  
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year) 
• The longer you stay, the more vacation you’ll accrue! 
• Longevity Pay (Monthly payments after two years of service) 
• Build your future with our awesome retirement/pension plan! 

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as... 

• Free financial and legal counseling 
• Free mental health counseling services 
• Gym membership discounts and access to wellness programs 
• Other employee discounts including entertainment, car rentals, cell phones, etc. 
• Resources for child and elder care 
• Plus many more! 

Position Summary:

Responsible for overseeing and coordinating the triage of analytics requests and deciding which reporting tools to use as new data needs arise, including but not limited to: Clarity and Caboodle reports; Extract Framework: Metrics; Benchmarking; Radar; Analytics Catalog; Registry Framework; data marts; Reporting Workbench; SlicerDicer and Tableau. Works closely with all levels of staff and customers to translate business needs into requirements, key performance indicators, design specifications, and implementation plans to meet the needs of UTHealth Houston

Position Key Accountabilities:

Obtains and maintains expertise in the support and optimization of Epic Cogito analytics suite of tools.

Establishing processes, including request, triage, prioritization, testing, publishing, and validating data requests.

Works cohesively with stakeholders to provide system support including analysis, build, and testing of requested changes, and analysis of new Cogito features.

Reviewing upgrade documentation related to analytics tools and content and determining how to implement, disseminate, and train system-users.

Creates and modifies existing reports and distributes analytics content to data consumers.

Demonstrates timely, effective, and efficient troubleshooting of software and workflow issues and defines mitigation plans for resolution with minimal guidance.

Maintaining the Analytics Catalog and associated metadata records.

Meets build deadlines as communicated by EHR Business Intelligence Application Manager.

Develops and maintains system documentation to enable ongoing support and maintenance of the Epic system.

Performs unit testing of application configurations and builds in appropriate non-production environments, to identify defects and create resolution plans accordingly.

Participates in the creation of relevant and meaningful test scripts for application, integrated, and end-user acceptance testing.

Follows established guidelines for system change control.

Creates and maintains documentation for change management.

Collaborates with peers to ensure process design, interface development, testing, and end-user training are performed to quality standards.

Performs basic project management activities for the development and implementation of system changes and small projects with minimal guidance

Performs other duties as assigned.

Certification/Skills:

• Good communication skills, both oral and written, including specific skills of presentation and effective communication of complex subjects to non-technical groups.
• Good customer relations skills including leading and participating in group sessions and reaching consensus.
• Familiarity with project lifecycle and project management methodologies for software management.
• Ability to manage project tasks and dependencies.
• Possess the analytical skills to collect information from diverse sources, apply professional principles in performing various analyses, and summarize the information and data to solve problems or design related systems and programs that cross department/divisional lines.
• Must receive Epic certification/certification-level proficiency for the applicable module(s). Must receive a passing score (as defined by Epic), within two attempts, on all required exams and projects (as defined by Epic) within six (6) weeks after completion of training or within a pre-determined six (6) week timeframe.

Minimum Education:

Bachelor's degree in Computer Science, Business, or a related discipline, or related experience in lieu of degree

Minimum Experience:

Two (2) years of experience in a healthcare-related field is required. Large-scale healthcare systems planning and implementation experience on application software products preferred.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Residency Requirement:

Employees must permanently reside and work in the State of Texas.