Enterprise Desktop Administrator (Remote Role)

The Opportunity

Embry-Riddle Aeronautical University is seeking an Enterprise Desktop Administrator to join the Information Technology department in Daytona Beach, Florida, or in a teleworking arrangement. The Enterprise Desktop Administrator provides technical support and solutions for the university-wide desktop computing environment including Windows (physical and virtual), MacOS, and Linux workstations. This position is responsible for developing and maintaining enterprise desktop configurations, global group policy, patch and update policies and procedures, and management of software suites (cloud and on-premises). The Enterprise Desktop Administrator partners with campus IT Services teams, Infrastructure, and IT Security to ensure enterprise desktop solutions balance security and ease of use while meeting the desktop computing needs of the University.

The ideal candidate desires to be a part of a vibrant community of information technology professionals and supports the mission of the University as a world leader in aviation and aerospace education. Embry-Riddle provides education globally and maintains a diverse technology footprint. Working for Embry-Riddle Information Technology provides a modern and collaborative work environment and professional development opportunities.  Employees have access to a robust benefits package – from quality health care and retirement options to generous education benefits and a flexible summer work schedule.

Responsibilities include the following:

• Work with other IT teams to develop, implement and maintain desktop management tools.  
• Create, deploy, test, and maintain images for Windows, MacOS, and Linux.
• Manage and develop current Azure Virtual Desktop infrastructure and images.
• Package and deploy software to MECM Software Center and workstations.
• Maintain Active Directory group policies and organization units that pertains to the desktop computing environment.
• Automate endpoint security patching for Windows and Linux workstations and stay compliant with established security policies.  
• Administration of enterprise desktop management tools such as Microsoft Endpoint Configurations Manager (MECM), Intune, Ansible Semaphore, Addigy Mac Management, Deep Freeze, GitHub, and LabStats.  
• Monitor and assess desktop performance; identify and recommend solutions to meet customer needs. 
• Responds to tickets or escalations from IT support teams.
• Troubleshoots and determine solutions to technology issues.
• Attends meetings related to desktop administration and support.
• Collaborates with University and other campus Information Technology departments to understand new technology needs and challenges.
• Participates in projects, committees, and task forces as assigned and keeps abreast of technology trends and recommends innovative solutions.

About Embry-Riddle Aeronautical University:  

At Embry-Riddle, we take pride in our position as the world's largest and most comprehensive university dedicated to aviation and aerospace. Located in Daytona Beach, Florida, and Prescott, Arizona, our esteemed residential campuses offer a prestigious educational experience. However, our commitment to education knows no borders as our Worldwide campus expands our reach globally, providing a world-class education online and at approximately 110 locations across the United States, Asia, Europe, and Central and South America. This breadth of reach ensures that students can access our exceptional programs without geographical limitations. 

With a history spanning nearly a century, we have continually adapted to the dynamic needs of the industries we support. In the Academic Year 2022-23, we welcomed over 11,100 students to our residential campuses and over 19,000 students at our worldwide campus.  

Join our global community and embark on a journey of academic excellence and limitless possibilities. Employees working more than 30 hours a week can enjoy medical, dental and vision benefits, an amazing retirement plan with immediate vesting that includes a 6% gift and up to 4% match, free tuition for employees and their immediate family members, and a generous personal leave program. To find out more about our benefits and why ERAU has been named a “Great College to Work For” for 13 consecutive years, visit our careers page .  

Qualifications

Required qualifications:

• High school diploma (or GED) required and at least five years of relevant technical experience.
• Passionate about technology. Self-motivated in continually to learn, adopt and innovate with existing and new technologies. 
• Extensive knowledge in create and maintain desktop provisioning on Windows. 
• Extensive knowledge in configuring and managing MECM. Experience with similar tools are encouraged to apply. 
• Basic bare metal and virtual server administration experience on Windows and Ubuntu platforms. 
• Proficient with Windows Active Directory management. Strong understanding of Group Policy Object (GPO) and Organization Unit (OU). 
• Strong grasp of deployment strategies for image or software installations on large scale of workstations. 
• PowerShell, Batch and bash scripting knowledge. 
• Knowledge in Kickstart and GRUB or similar tools for workstation imaging on LINUX. 
• Knowledge of MacOS. 
• Able to write technical documentation or knowledgebase articles. 
• Excellent organization and planning skills.
• Excellent oral and written communication skills, including technical writing. 
• Demonstrated critical thinking and problem-solving skills.
• Demonstrated experience in working on several issues at one time and adapting to frequent changes.
• Excellent customer service skills. 
• Must be a detail-oriented problem solver with strong analytical skills. 
• Excellent verbal and written skills with ability to communicate with various levels of customers in professional manner. 
• Ability to work independently or with minimal supervision. 
• Strong organization skills. 
• Ability to plan, manage and implement tasks in a complex university environment.
• Able to handle difficult or complex situations and still maintain composure under pressure. 
• Able to conform with established procedures and policies. 
• Maintain cooperative working relationships with University and other campus Information Technology staff members.
• Ability to support IT Core Values by focusing on improvements, believing in our team and partners throughout the university, learning from mistakes, being accountable for actions and showing determination, focus and tenacity.