Enrollment Specialist

University of North Carolina at Charlotte, United States

Updated: 27 days ago
Location: Charlotte, NORTH CAROLINA
Job Type: FullTime
Deadline: ;

Position Information
General Information


Vacancy Open to All Candidates
Employment Type Permanent - Full-time
If time-limited, note appointment end date
Hours per week 40
Months per year 12
Position Number 008245
NC Salary Grade Equivalency GN07
Classification Title Student Services Specialist - Journey
Working Title Enrollment Specialist
Salary Range $39,058 - $48,823
Anticipate Hiring Range $39,058 - $46,000
FLSA Status Non Exempt
Division Academic Affairs
Department School of Professional Studies
Work Unit SPS-Administration
Work Schedule
8:00 am – 5:00 pm; Monday – Friday. This position is eligible for telework once fully trained.
Primary Purpose of Position
The Enrollment Specialist is the first point of contact for student inquiries including telephone and walk-in for the School of Professional Studies (SPS). Responsible for recruiting prospective students, following up with existing students for both Online Academic and Professional Credit programs via telephone and email to provide program consultation and guide students through information gathering and decision making process of application and enrollment. Participates in appropriate recruitment and enrollment activities including: information sessions, program knowledge sessions, one on one meetings with Senior Program Manager and the Manager, Enrollment & Student Services. Manage inquiries to achieve prompt contact and meet weekly application and registration goals. Utilize approved recruitment policies and formats. Become knowledgeable about SPS programs and processes so as to guide students accordingly. Understand collaborating department processes and manage daily relationships with key stakeholders. Have functional knowledge of the admissions and application CRM Slate and Destiny One.
Utilize Salesforce to document and follow up with prospective students. Update enrollment statuses daily. Utilize dashboards as a tool for follow up and strategy for outreach.
This position requires a strong focus on providing exceptional customer service and creating a positive experience for a wide variety of customers including staff and students.
Minimum Education/Experience
Required Minimum Qualifications:

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
University Preferred Qualifications:
Graduation from a four-year college or university and two years of administrative or office management experience in the student services or related field; or equivalent.
All degrees must be received from appropriately accredited institutions.
Essential Job Duties
The first point of contact for student inquiries includes telephone and walk-ins for the School of Professional Studies.
  • Responsible for recruiting prospective students, following up with existing students for all School of Professional Studies programs via telephone and email to provide program consultation and guide students through information gathering and decision-making process of application, registration, and enrollment.
  • Participates in appropriate recruitment and enrollment activities including information sessions, program knowledge sessions, meetings with Senior Program Manager and Manager, Enrollment & Student Services.
  • Manage inquiries to achieve prompt contact and meet weekly application goals and utilize approved recruitment policies/formats.
  • Become knowledgeable about all School of Professional Studies programs and processes so as to guide students accordingly.
  • Understand collaborating department processes and manage daily relationships with key stakeholders. Have functional knowledge of admissions and application CRMs.
  • Utilize Salesforce to document and follow up with prospective students.
  • Update enrollment statuses daily. Utilize dashboards as a tool for follow-up and strategy for outreach.
  • Providing exceptional customer service and creating a positive experience for a wide variety of customers including staff and students.
Other Work Responsibilities
  • Work with School of Professional Studies Professional Credit programs and effectively cross-train to be knowledgeable about program content and enrollment CRM- Destiny One.
  • Strategize with marketing and program teams to identify new opportunities for program offerings.
  • Assists staff as needed with special projects and collaborative efforts.
Departmental Preferred Experience, Skills, Training/Education
  • Recruitment experience, Higher Education recruiting preferred.
  • Experience working with Salesforce or other CRM platforms.
  • Experience working in a sales environment, sales background.
  • Exceptional problem solving skills.
  • High level of customer service capabilities and ability to develop rapport quickly.
  • Excellent listening aptitude and ability to articulate ideas and achieve common ground in professional setting.
  • Google Suite and Microsoft Office Suite Experience, Expert level preferred.
  • Detail oriented with data entry and documentation.
  • Call center experience.
  • Outstanding communication skills both verbal and written.
Necessary Licenses or Certifications
Work Location The Dubois Center
Posting date 03/07/2024
Closing date 03/31/2024
Proposed Hire Date 04/29/2024
Contact Information Vicki P Plott
Special Notes to Applicants
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits

The finalist will be subject to a Criminal Background Check.
Please upload reference information including ​names, position titles and company/institutions, phone numbers, and email addresses of at least ​two​ current/previous supervisors.

  • The Search Committee will not contact references without first verifying permission with the finalist​.


Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
  • Do not write ‘see resume’ on your application when completing the job duties section.

Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. (see the job duties section of previous employment).
Please submit a resume and cover letter with your application.
  • These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

This position is eligible for telework once fully trained and at the direction of the supervisor.
  • Must live within a commutable distance to assigned work location.

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