Enrollment Services Representative

Join Our Team at Georgia Southern!
Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate’s, bachelor’s, master’s and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!
Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America’s Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.

Statesboro Campus - Statesboro, GA

Office of Enrollment Services

The Enrollment Services Representative assists students and University constituents with enrollment-related needs as it pertains to Financial Aid, Student Accounts, Registrar functions, and Admissions functions (Undergraduate and Graduate) as well as other general inquiries using excellent customer service in the university's first-stop enrollment services department.

• Perform related duties as assigned to support the mission of the University
• Provide direct customer assistance to prospective and current students and their supporters with enrollment processes primarily in Financial Aid, Registrar, Bursar, and Admissions departments
• Face-to-Face Center: Assist students and university constituents who come to the first-stop Enrollment Services Department
• Call Center: Answer high-volume, multi-line phone system
• Understand current Admissions, Financial Aid, Registrar, Bursar policies and procedures and how they impact student enrollment processes
• Provide excellent customer service consistently and professionally
• Maintains confidentiality of student records in compliance with the Family Education/Rights and Privacy Act (FERPA)

Educational Requirements

• High school diploma or equivalent

Required Experience

• One (1) or more years of related work experience

Additional Preferred Qualifications

• Knowledge of complex student information systems used in higher education (Banner, Xtender, etc.)

Preferred Educational Qualifications

• Bachelor's Degree

Preferred Experience

• One (1) or more years of previous office experience
• Experience in a high-volume, first-stop integrated student services office (ex. Enrollment Services Center) or high-volume call center

$19.23 per hour

This is a non-exempt position paid on a biweekly basis.

• Resume
• Cover Letter
• Two (2) Professional References

• Schedule of Availability

ABILITIES

• Ability to support various constituencies served by the University
• Proficiency with computer and Microsoft Office applications software including word processing, spreadsheets, and databases
• Demonstrated commitment to student service and success and ability to provide service for individuals as well as groups
• Demonstrated commitment to customer service centered work ethic

KNOWLEDGE

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

SKILLS

• Effective communication (verbal and written), organizational and human relations skills

January 5, 2024

Application review may begin as early as December 14, 2023

For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at [email protected] .

For technical support, please call the Shared Services Center at (877) 251-2644 or [email protected] .

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.
Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.
Legally authorized to work in the United States for the duration of employment without assistance from the University.
Must be able to perform duties and responsibilities with or without reasonable accommodation.
Georgia Southern University is a Tobacco and Smoke-Free Community.

Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.

• Position of Trust