Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions ¿ and to turn those passions into thriving careers that improve our world.
Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.
Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia where we pride ourselves in the USG Statement of Core Values - Integrity, Excellence, Accountability, and Respect. These values form and guide the daily work of our institution.
CSU's core values - Excellence, Creativity, Engagement, Sustainability, Inclusion, and Servant Leadership make us an institution like no other. Each year, we enroll more than 7,000 students from the Southeast, across the nation, and around the world. Many programs at Columbus State rank high for affordability and value. The university strives to provide all students with an exceptional education that's accessible, affordable, and creative to the core.
Veterans Affairs
The Enrollment Counselor for Military-Connected Students provides a concierge approach to serving military-connected students to assist with enrollment efforts, provide support of related military educational benefits and retention this unique group of students. Additional responsibilities include providing military educational benefit information those utilizing Tuition Assistance to service members and their dependents as directed by federal funding agencies to include the Department of Defense and the Department of Veteran Affairs. General responsibilities include assisting military-connected students with the enrollment process to include how to utilize education benefits such as Tuition Assistance and Veteran Education benefits. Assist with office coverage and the day-to-day operations of the Military-Connected Student Services Offices as well as the Military-Connected Study area.
Responsibilities include: Be a point of contact for the Columbus State University Ft. Moore Office and hold office hours at the Education Center.; Maintain educational enrollment information with various branches of military as well as with the Department of Veterans Affairs and assist with certifying enrollment.; Communicates with military-connected students and parents by phone, email, and in person about CSU programs, enrollment process as well as information on utilizing military education benefits.; Provide support for students which may include but not be limited to developing materials which provide resources for students, awareness of events, scholarships, planning workshops, etc.; Practices continuous process improvement methods to their specific job duties and responsibilities.; Demonstrates strong written and oral communication skills.; Work is performed with considerable independence and requires initiative.; Attends professional organization conferences and events that will offer professional development opportunities.; Willingly performs other duties as assigned and directed by the Director of Military-Connected Student Services.; Weekend and evening work may occasionally be required throughout the academic year to support University enrollment activities.; Must have a valid driver's license.
Required Qualifications include: Bachelor's degree from an accredited college or university or minimum of five years related work experience, or relevant combination of education and work experience.; Experience working in an office setting and customer service environment.; Proficient in the use of Word and Excel.; Experience in the use of Power Point.; Experience working with a diverse group of employees or students.
Preferred Qualifications include: Experience working in a higher education environment.
The annual salary range for this position is $34,868-$37,852 and includes full benefits.
Knowledge, Skills, and Abilities include: Ability to interact effectively with a varied internal and external Ability to change tasks quickly and effectively during periods of high volume activity.; Attention to detail.; Ability to function and apply professional judgment with a minimum of supervision while participating in office operations as part of an effective and efficient team.; A strong commitment to on-going customer service improvement.; Proven ability to understand and implement complex policies and procedures, many of which are interrelated.; Two to three years in a customer service-related position in a higher education enrollment setting.; Working knowledge of military enrollment services provided for veterans and their dependents which facilitates connecting students with subject matter experts in veteran educational benefits, admissions, financial aid, registration, student records, career services, and/or academic advising.; Excellent oral and written communication skills.; Proficiency in use of Microsoft Office Suite programs such as Word and Excel and excellent computer keying skills.; Presents a well-composed, professional, welcoming, and inviting presence for guests who visit the Military-Connected Student Services office and greets guests who visit and offers service as deemed appropriate and needed based on customer needs.; Demonstrate strong ability to understand and interpret federal policy to ensure favorable compliance audits by the Department of Veterans Affairs and the Department of Defense regarding Veteran Administration and Tuition Assistance benefits.
If you have any questions or concerns, please contact Susan Lovell, Director of Military Enrollment via email at [email protected].
All selected candidates are required to submit and successfully pass a background investigation to include reference checks and verification of academic credentials (if applicable). Other additional requirements may be required based upon specific position duties:
- A credit check completed for Positions of Trust and or approved departmental Purchase Card usage;
- Pre-employment drug testing for positions with high-risk responsibilities;
- Motor vehicle reports are required for positions that are required to drive a Columbus State University fleet vehicle or other vehicle designated as a fleet vehicle.
*Applicants for positions of trust may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. *
For Faculty Hires : Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. Additionally, all members of the USG community must adhere to the USG Statement of Core Values must also be aware of and comply with the Board of Regents policies on Freedom of Expression and Academic Freedom .
Columbus State University is proud to be an equal employment, equal access, and equal educational opportunity institution. It is the policy of our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws.
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