Enrollment and Retention Counselor

University of New England, United States

Updated: 2 months ago
Location: Portland, MAINE
Job Type: FullTime
Deadline: ;

Position Details
Position Information


Position Type Professional Staff
Faculty Track
Position Title Enrollment and Retention Counselor
Employment Status Full Time
Months 12
Campus Portland, ME
Description
The Enrollment and Retention Counselor is an experienced student support professional responsible for helping students move from inquiry to program completion. This position informs best practices in student recruitment, program progression, and works successfully in cross-functional settings. In addition to providing enrollment management leadership throughout the student’s educational life cycle from the first point of contact and throughout their continued engagement. This position requires a highly collaborative and goal-oriented enrollment and support services professional. Engaging with enrollment and student support staff, this position utilizes a cross-functional approach.
UNE offers a generous comprehensive benefits package to eligible employees. The package includes varied health and dental plans; a retirement plan that includes up to an 8% match; extensive paid leave including holidays, vacation, sick and personal time; and educational benefits. Please visit the Human Resources Benefits site (https://www.une.edu/hr/benefits ) for additional information regarding UNE’s fantastic benefits package.
Responsibilities
  • Work collaboratively across the College of Professional Studies to implement a strategic recruitment and retention plan.
  • Complete recruitment activities to ensure that enrollment targets are met each term.
  • Maintain the accuracy and integrity of the CRM database.
  • Analyze and document recruitment and retention trends and serve as an “expert” regarding best practices, associated policies, procedures, and evaluation of the portfolio.
  • Identify trends, programmatic changes, and marketing opportunities within the portfolio:
    • Assess programmatic changes, and marketing opportunities.
    • Evaluate potential obstacles in application processes for prospective students.
    • Create solutions to these obstacles and plan to assess effectiveness.

  • Assist with training and mentoring new team members to program portfolios.
  • Provides excellent customer service to students throughout the recruitment and retention process.
  • Manage admission and registration process.
  • Ability to provide enrollment and retention support across time zones and at times that are more convenient for non-traditional students.
  • Promote a positive environment that supports innovation, teamwork, and successful outcomes.
  • Provide quality and professional written and verbal communication.
  • Other duties as assigned.
Qualifications
Bachelor’s degree required, plus 3-5 years combined or a combination of education and experience from which comparable knowledge and skills are acquired.
  • Higher education, admission, customer service and/or student support experience preferred.
  • A proven track record in managing application, registration, and enrollment management.
  • Knowledge and use of admissions, registration system, and CRM software preferred.
  • Friendly, professional attitude and work ethic.
  • Effective analytic, interpersonal, technology and communications skills.
  • Ability to stay organized and work in a fast-paced environment.
EEO Statement Summary
Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.
COVID Vaccination Statement (PLEASE NOTE)
Employees in clinical settings must meet the State of Maine’s immunization requirements for clinical activity.

Posting Detail Information


Posting Number 2022PS0355P
Open Date 03/08/2024
Close Date
Open Until Filled Yes

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