English/Spanish Bilingual Telephone Interviewer

University of Florida, United States

Updated: 28 days ago
Location: Gainesville, FLORIDA
Deadline: 04 Jun 2024

Classification Title:

OPS Hourly Non-Secretary/Clerk
Job Description:

The University of Florida Survey Research Center (UFSRC), part of the Bureau of Economic & Business Research, is seeking to hire personable individuals as English/Spanish Bilingual Telephone Interviewers.
As a Telephone Interviewer in our survey center, you’ll be screening respondents, conducting surveys with them, and collecting information on a variety of research topics. The work done by the UFSRC provides important business information and supports the work of various clients in improving the quality of life for a wide spectrum of individuals and groups. 
At the UFSRC, as an English/Spanish Bilingual Interviewer, can expect:

  • Starting pay of $14.50/hour plus productivity incentives based on above-average performance.
  • Opportunities for quick promotion and pay increases.
  • Paid orientation and paid training.
  • Creating your own work schedule of 3 or 4 weekday evening shifts 6 PM–9 PM,
    1 weekday late afternoon shift 3 PM–6 PM,
    1 3-hour weekend shift, and 1 weekday Grave shift 9 PM–10 PM.
  • Ability to add additional shifts, depending on availability.
  • Flexible scheduling to accommodate busy student schedules.
  • Relaxed, friendly, temperature-controlled environment with the ability to read and study non-electronic sources while working.
  • Headset required for the role is provided. No additional equipment needed.   
  • An opportunity to develop communication skills and gain experience collecting data for research.
  • Free access to UF online training and career development courses.
  • Interesting and meaningful work.
  • A convenient location close to campus.
    		•
    Expected Salary:

     $14.50/hr. with an opportunity to receive performance incentives based on above-average productivity.
    Minimum Requirements:
    • 18 years old or older
    • High school diploma or equivalent
    • Ability to work at least 15 to 20 hours per week.
    • Clear and professional speaking voice in both English AND Spanish.
    Preferred Qualifications:
    • Ability to read from a script exactly as written
    • Ability to listen effectively and follow instructions
    • Basic computer literacy
    • Customer service and telephone experience
    • Ability to follow standard operating and project-related procedures
    • Ability to work a minimum of 15 hours per week at our location in Gainesville, Florida
    • Ability to work at least 3 weekday evenings 6 PM to 9 PM per week
    • Ability to work from 9 PM to 10 PM at least 1 weekday on seasonal projects contacting the Central Time Zone (i.e. Texas) per week
    • Ability to work one 3-hour weekend shift (12 PM to 3 PM Saturday or 3 PM to 6 PM Sunday) per week
    Special Instructions to Applicants:

    Review of applications will begin immediately.
    We're hiring NOW.
    Training sessions are held weekly throughout the month.

    Employment verification is required to proceed with your application.
    This is a time-limited position.
    Please do not call the UFSRC office regarding your application.
    All status updates are provided via email. 
    Health Assessment Required: No.

     


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