Engineering Systems Administrator

Central Oregon Community College, United States

Updated: 3 months ago
Location: Bend, TEXAS
Deadline: ;

Position Details
Position Information


Position Title Engineering Systems Administrator
Classification Title Administrator
Grade Level 25
Starting Wage/Salary $63,384 - $70,000 plus exceptional benefits
Close Date 02/11/2024
Position Type/Employee Class Administrative
FTE 1.0
Contract Months 12
Overtime Eligible Exempt
Location Bend
Hybrid Remote Work Eligible? Yes but no COCC position is fully remote. Hybrid/Remote possibilities to be determined by the supervisor/department and discussed during interview process.
Exceptional COCC Benefits Summary


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Primary Purpose
The Engineering Systems Administrator works within the IT Department and is responsible for the effective design, installation, configuration, deployment, operation and maintenance of workstation-related hardware, software and operating systems. This position manages, monitors, and deploys hardware, software, and related systems to campus workstations. The position and is responsible for systems monitoring, maintenance, and security. This position assists in the support of technology deployed in classroom instruction, develops end-user training, presents solutions to campus technology users and plays a key role in COCC’s annual lifecycle replacement program.
Essential Duties and Responsibilities
Operating System and Application Deployment and Maintenance:
  • Design, configure, plan, and implement workstation OS and application deployments.
  • Manage workstation OS and application deployment.
  • Ensure that delivered solutions align with the needs of our staff and student end users.
  • Implement task automation via multiple scripting or programming languages.
  • Proactively monitor systems and applications to ensure uptime and security.
  • Manage operating system and application patch management to ensure that all systems are up to date and secure.
  • Assist in the research, analysis, design and development of new hardware and software technology.
  • Provide recommendations on software and hardware purchases and deployment.
  • Assist with documentation of departmental procedures, new implementations and project work.


Hardware Deployment and Maintenance:
  • Implement hardware solutions that support the needs of our end-users in the classrooms, computer labs, and offices.
  • Design and configure workstation upgrades for deployment, coordinating with End User Services, to meet the needs of our end users.
  • Develop and maintain deployment systems and processes that support and enhance the goals and objectives of the ITS Department.

Customer Service:
  • Work with customers across college campuses to perform research, testing, evaluation, and implementation of hardware and software solutions.
  • Provide professional-level customer service to the campus community. This includes, but is not limited to, the following.
    • Customer advocacy.
    • Providing training materials for end user, as needed
    • Training end users to achieve instructional or business objectives.
    • Delivering IT Services in accordance with Department philosophy.
    • Perform other essential duties as assigned.
    • Serve on college committees.
  • Occasional travel to COCC’s remote campuses (Redmond, Madras, Prineville).
  • Work from and manage helpdesk queues to ensure prompt and balanced support while maintaining detailed documentation and reporting of work performed.
  • Contribute to the IT helpdesk knowledgebase to build a document repository of technical solutions.
  • Help build technical support systems, processes, documentation, and standard operating procedures for consistent service delivery across all ITS Department teams.
Department Specific
Knowledge, Skills, and Abilities
Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies.
  • Mastery of a wide variety of IT technical skills and knowledge including, but not limited to those related to the A+ Certification, Windows, macOS and iOS operating systems, hardware systems, and software deployment.
  • Experience with current software deployment and monitoring tools. (Examples may include, but are not limited to: SCCM, PDQ, JAMF, SimpleMDM, Ninite, KACE, SolarWinds, ManageEngine, etc).
  • Proficiency in Microsoft Active Directory, Group Management and Group Policies, and Security best practices.
  • Must be an excellent problem-solver who can meet challenges for which the solution requires combining personal experience with reasoning abilities.
  • Ability to quick identify and resolving technical issues, including but not limited to, software, network, , hardware, and system problems at various levels of complexity.
  • Ability to obtain and integrate technical knowledge and learning as appropriate to achieve high levels of customer satisfaction.
  • Demonstrated customer service and interpersonal skills, including understanding, empathy, and appreciation for the user’s computer environment and skill level.
  • Ability to work collaboratively in a team environment.
  • Demonstrated skills in communication, both oral and written.
  • Ability to identify and balance priorities, projects, and tasks, and respond effectively to emergency situations and needs.
  • Must be able to show professional growth via the acquisition of new knowledge, practical application of knowledge gained, and annual employee goal attainment per employee evaluations.
  • Must be able to demonstrate essential job functions outlined in this job description.
  • Ability to work cooperatively with and contribute to a diverse workplace through ideas or experience.
Ergonomic Requirements
Working hours are generally regular per the established work schedule. Some schedule flexibility may be required due to the nature of ITS functions, as work may occasionally occur after typical hours.
Extended standing with some lifting under 10 pounds is performed 50 percent of the time. Lifting of objects up to 50 pounds is performed 20 percent of the time. A computer screen is used more than 75 percent of the time. Must be able to climb or pull self upward, kneel, stoop, crawl, crouch, and guide, feeding materials into proper position. Exposure to safety hazards is encountered one percent of the time. Must be able to reach, bend, lift, stoop, crouch, and perform similar physical functions. Must be able to stand and sit for up to eight hours a day. Must be able to sit at a computer workstation or bend over a workstation to serve staff for extended periods. All individuals are required to be able to perform the essential functions with or without reasonable accommodation.
Minimum Requirements
Education:
  • Associates degree or equivalent, in a technology-related field.


Experience:
  • Two (2) years of experience with a modern OS/application deployment platform.
  • One (1) year of experience troubleshooting and providing technical support for end users, networked computers, hardware and software applications/systems.

Required Licenses/Certifications:
  • Valid Oregon Driver’s License or the ability to obtain within 30-days from the date of employment; must be able to meet and maintain COCC’s eligibility requirements for driving campus vehicles.

The expectation of the position is that the employee will engage in continuous professional development to enhance and maintain necessary technical skills.
Equivalency Statement
The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify by responding to the supplemental question presented during the application process.
Preferred Qualifications
Education:
  • Bachelor’s degree in Computer Information Systems.
  • Certifications in SCCM (or other deployment technologies) or System Administration.
  • Certifications earned in technical areas related to the position.
EEO Statement
The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211.
This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.
In support of COCC’s EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.

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