Endpoint Support Associate/Analyst

Auburn University, United States

Updated: 19 days ago
Location: Auburn, ALABAMA
Deadline: ;

Position Details
Position Information


Requisition Number S3497P
Home Org Name Office of Information Technology
Division Name CIO Information Technology
Position Title Endpoint Support Associate/Analyst
Job Class Code MA35/MA36
Appointment Status Full-time
Part-time FTE
Limited Term No
Limited Term Length
Job Summary
The Office of Information Technology (OIT) seeks a customer service-focused candidate to provide technical and service-related support as a member of the University’s Endpoint Support Team. This position will provide client support with an emphasis on installing computers, troubleshooting issues with Windows and Mac operating systems, commonly used software applications, mobile devices, and a wide array of peripheral devices.
7 Reasons You’ll Love Working at AUBURN:
  • Work/life balance is a priority!
  • Careers in Higher Education are reliably stable.
  • Competitive retirement plan and benefits.
  • Generous leave
  • Paid parental leave.
  • Tuition assistance for yourself and dependents.
  • Being a part of the life-changing work and research our students, faculty, and staff perform.


Auburn was named by Forbes Magazine as one of the state of Alabama’s best employers, with employees staying an average of ten years! Learn more about Auburn’s impact, generous employee benefits, and thriving community by visiting aub.ie/working-for-auburn .
It’s a Lifestyle: The Auburn/Opelika area is a page right out of Southern Living magazine with an idyllic small-town feel, perfecting a unique balance between a close-knit community and driving consistent growth and development. Paralleling the exponential growth of Auburn University, the Auburn/Opelika area boasts services and amenities that cater to any interest. We’re proud of our top school systems, city services, award-winning restaurants, and the infectious spirit of life in a college town. You can find us nestled halfway between the beach and the mountains in a lower-cost-of-living area, two hours outside of Atlanta or Birmingham. If you’re new to Auburn, we’d love to introduce you. If you’re already acquainted with Auburn, we’ll keep it simple: it’s time to come home!
Our Commitment: Auburn University is committed to a diverse and inclusive campus environment. Visit auburn.edu/inclusion to learn more about our commitment to expanding equity and inclusion for all.
Essential Functions
  • Installs computers and peripheral devices for clients in administrative units.
  • Installs computers in multimedia classrooms.
  • Provides technical support to resolve complex software, hardware, mobile and peripheral device issues.
  • Prepares computers for deployment.
  • Troubleshoots issues with client and classroom computers.
  • May assist with hardware and software evaluation or testing as part of the development of new initiatives undertaken by supported groups.
  • May perform other related duties as assigned by the IT Manager.

Minimum Qualifications


Minimum Qualifications
This position is advertised at two levels:
Endpoint Support Associate:
High school diploma and 8 years of relevant experience OR
Associate’s degree and 4 years of relevant experience OR
Bachelor’s degree and no experience.
Typical starting salaries are between $45,400-$51,900
Endpoint Support Analyst:
High school diploma and 11 years of experience OR
Associate’s degree and 7 years of experience OR
Bachelor’s degree and 3 years of experience.
Typical starting salaries are between $54,300-$63,400
*Relevant IT experience in a serviceenvironment or university setting.

Minimum Skills, License, and Certifications


Minimum Skills and Abilities
  • General knowledge of information technology concepts and terminology, client computer operating systems and supported software applications, network fundamentals, IP protocol, and fundamental troubleshooting techniques.
  • Previous customer service work experience.
  • Excellent communication skills both written and verbal.
Minimum Technology Skills
Minimum License and Certifications

Desired Qualifications


Desired Qualifications
  • Bachelor’s and/or Master’s degree from an accredited institution in an IT related field.
  • Work experience in a technical support environment.
  • Work experience in a university environment.

Posting Detail Information


Salary Range $38,900-$72,500
Job Category Information Systems/Technology
Working Hours if Non-Traditional
City position is located in: Auburn
State position is located: Alabama
List any hazardous conditions or physical demands required by this position
Posting Date 03/22/2024
Closing Date
EEO Statement
Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.
AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.
Special Instructions to Applicants
Quick Link for Internal Postings https://www.auemployment.com/postings/44209

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