End User Support (Temp Hire)

Details

Posted: 10-Apr-24

Location: Minneapolis, Minnesota

Salary: 18.75

Categories:

Information Technology
Staff/Administrative

Additional Information:

10 openings available.

Internal Number: 360585

End User Support Temp Hire 
Temporary Need: The University of Minnesota's (UMN) Office of Information Technology (OIT) seeks 10 temp/casual employees for User Support. This is a part-time position that we anticipate lasting 22 weeks (not to exceed 67 calendar days of work) at an hourly rate of $18.75. This staff augment would assist with increased user support needs and increased user contacts due to the Changes to Google Workspace and Email Offerings.
*Please note: Current students and employees at the University of Minnesota will not be considered for this position.*
Time 5/20/24-7/29/24 
Job Description
The University of Minnesota's (UMN) Office of Information Technology (OIT) seeks 10 temp/casual employees for User Support. This is a part-time position that we anticipate lasting 22 weeks (not to exceed 67 calendar days of work) at an hourly rate of $18.75. This staff augment would assist with increased user support needs and increased user contacts due to the Changes to Google Workspace and Email Offerings.
Interested in an opportunity to learn and work with a variety of technologies across a broad platform? At the University of Minnesota - Office of Information Technology, we currently seek temporary User Support Service Desk Consultants to join our support team that helps customers build positive relationships with technology to further progress the research, education, and outreach missions for the institution. As part of the team, you would use your unique talents to problem-solve and attend to customersâ™ concerns empathetically and with compassion, and to support inclusion and diversity efforts of the University of Minnesota and OIT. This position will provide an opportunity to work with multiple groups within the User Support as well as customers across the University. Join our team and help us make a positive difference to the University as an end user support technician!
Job Responsibilities 

• Consult with customers and assist with questions and issues related to the Universityâ™s services.
• Use a ticketing system to respond efficiently and accurately to customer questions, concerns, and requests.
• Exercise strong decision making skills and appropriate discretion related to severity and prioritization of incidents.
• Monitor incident resolution to meet service level expectations.
• Build knowledge of new products and service offerings to provide effective advice and guidance to users. 
   

Required Qualifications
● Excellent customer service skills.
● Strong written and oral communication skills.
● Must be able to work in a collaborative cross-functional team environment
● Commitment to support the Universityâ™s goal of creating a positive and inclusive campus environment.
● Self-directed individual with impeccable attention to detail.
● Ability to learn new computer applications quickly. 
● Ability to stay connected in real-time communication channels.
● Strong troubleshooting abilities.
Preferred Qualifications 
● Proficiency with multiple operating systems.
● Previous customer service experience
● Previous experience supporting users in a help/service desk or call center.
● Previous experience in supporting Google GSuite Apps for Enterprise/Education
● Previous experience in supporting the following enterprise applications:
â—‹ TeamDynamix
â—‹ Canvas
â—‹ Zoom
â—‹ Slack
â—‹ Peoplesoft
â—‹ Duo Security
â—‹ VPN

Required Qualifications

• Excellent customer service skills.
• Strong written and oral communication skills.
• Must be able to work in a collaborative cross-functional team environment
• Commitment to support the Universityâ™s goal of creating a positive and inclusive campus environment.
• Self-directed individual with impeccable attention to detail.
• Ability to learn new computer applications quickly. 
• Ability to stay connected in real-time communication channels.
• Strong troubleshooting abilities.

Preferred Qualifications

•  Proficiency with multiple operating systems.
• Previous customer service experience
• Previous experience supporting users in a help/service desk or call center.
• Previous experience in supporting Google GSuite Apps for Enterprise/Education
• Previous experience in supporting the following enterprise applications:
  â—‹ TeamDynamix
  â—‹ Canvas
  â—‹ Zoom
  â—‹ Slack
  â—‹ Peoplesoft
  â—‹ Duo Security
  â—‹ VPN

Create a Job Alert for Similar Jobs
About University of Minnesota Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.
Connections working at University of Minnesota Twin Cities
More Jobs from This Employer
https://main.hercjobs.org/jobs/19974496/end-user-support-temp-hire
Return to Search Results