EMERGENCY SERVICES REPRESENTATIVE: PRN

Location: Columbia, Missouri
Shift:   PRN, At least one 12 hour shift biweekly

Location:  University Hospital, Columbia MO

Department:  Emergency Department (floats between University ED, Women’s ED, ED Observation)

Salary:  $15.76/hr prn rate plus $2 for nights, weekends, evenings
ABOUT THE JOB

Be the welcoming face connecting patients with our medical staff. We need an organized, empathetic individual who thrives on delivering top-notch customer service. Your role includes administrative support, order processing, phone management, and being a vital department resource. You'll maintain a tidy environment, ensure prompt responses, and provide accurate communication. Your professionalism, courtesy, and ability to assist during critical moments will impact patients and their families. Join our patient-centric team, where your dedication makes a real difference. Join MU Health Care today!

ABOUT MU HEALTH CARE   

MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals — including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital — and over 50 specialty clinics located throughout the region.

As an MU Health Care employee, you’ll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.

Learn more about MU Health Care.                Learn more about living in Columbia, MO.

DETAILED JOB DESCRIPTION

Provide administrative and clerical support for the department to include: process emergency physician orders, including computer entry. Answer phones, direct calls, and take messages for physicians, nurses, and staff. Function as the resource person and department communicator; such as knowing the location of staff, equipment, and supplies. Maintain inventory and par levels of unit forms and general office supplies. Coordinate paperwork for the unit.
Maintain accurate and timely entry of information into the computerized bed-management system.
Perform charge entry duties, and collect patient and unit data as assigned.
Assist in the coordination of emergencies and codes.
Demonstrate the ability to organize workload and manage multiple tasks while maintaining a clutter-free and orderly environment including prompt answering of unit telephones and accurate delivery of messages and information to patients, families, visitors, staff, and personnel upon request.
Educate and train new ESRs, students, and other staff related to ESR activities and responsibilities.
Maintain appropriate medical records and other forms needed during computer downtime.
Deliver/ pick up lab specimens and supplies from other departments.

Coordinate and facilitate department activities to include: Promptly answering call lights using positive guest relations skills and notifying appropriate staff. Monitor visitors in the department and alert staff to possible problems and security issues.
Greet and direct patients, visitors, and employees with courtesy and respect, and address them professionally. Utilize the principles of Patient Family-Centered Care.
Promote and achieve the satisfaction of internal customers. Effectively intercede with families and patients and resolve concerns if able, if not able consult with RN providing care to the patient.
Assist nursing staff /ancillary staff as needed in both routine and emergent situations including the transfer of patients from bed to bed, stretcher, or wheelchair.
May complete unit/department-specific duties and expectations as outlined in department documents.

REQUIRED QUALIFICATIONS

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Two (2) years of customer service or equivalent.  College or equivalent degree may be substituted for experience.

Knowledge of computer keyboard.

Ability to understand and follow oral and written instructions.

Strong customer service and team orientation.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required to ambulate, remain in a stationary position, and position themself to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

Equal Opportunity Employer

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.