Educational Technology Support Assistant

Details

Posted: 12-Apr-24

Location: La Jolla, California

Salary: Open

Categories:

Information Technology
Staff/Administrative

Internal Number: 129251

UCSD Layoff from Career Appointment: Apply by 4/13/24 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 4/24/24. Eligible Special Selection clients should contact their Disability Counselor for assistance.

DESCRIPTION

UC San Diego is ranked the 9th best public university in the nation by U.S. News and World Report and is the largest employer based in San Diego County.

Reporting to the VC-CFO, Information Technology Services (ITS) delivers Enterprise information technology services to the University of California, San Diego (UCSD) under the leadership of the campus Chief Information Officer (CIO). Information Technology Services (IT Services) uses world-class services and technologies to empower UC San Diego's mission to transform California and the world as a student-centered, research-focused, service-oriented public university. As a strategic member of the UC San Diego community, IT Services embraces innovation in their delivery of IT services, infrastructure, applications, and support. IT Services is customer-focused and committed to collaboration, continuous improvement, and accountability.

Equity, Diversity, and Inclusion are core values at UC San Diego and within Information Technology Services. Crafting a culture around these values allows us to more deeply connect with and appreciate our employees, students, and campus partners. Information Technology Services is continuously working to build a community where we all feel safe, empowered, and encouraged to bring our authentic selves to work. We do this not only because it is what's right, but because we know that diversity drives insight and innovation. We are proud to partner closely UC San Diego's Office for Equity, Diversity, and Inclusion, as their dedication to this mission helps us all to drive change.

Educational Technology Services (ETS), a division of IT Services, provides technology services, support, and resources to the UC San Diego academic community, facilitating teaching and learning in service of the University's educational mission.

As part of EdTech Support in ETS, the Educational Technology Support Assistant position provides email, phone, virtual and in person faculty support for the learning management system (LMS) and related instructional technology tools and services. Essential functions include phone and email consultation and support to faculty and providing tutorials and documentation for UC San Diego faculty and staff.

Responsibilities:

Problem Analysis and Resolution

Faculty Consultations

Teamwork

On-Call Phone Support

Documentation

Communication

Training

Performs additional functions incidental to technology support activities

QUALIFICATIONS

• Degree or course work, preferably in an instructional technology, information technology, or education-related discipline. Familiarity with Learning Management Systems and other EdTech tools.

• Ability to effectively communicate technical information and instructions to faculty, staff and students exercising tact, diplomacy, and confidentiality.

• Experience working successfully in a team and customer service environment, with emphasis on high-quality of service and prompt response to inquiries or other needs for assistance.

• Two years of experience in a technical customer service support environment.

• Ability to assess needs of user base (faculty, staff, students) and tailor support based on their needs.

• Demonstrated ability to document and maintain documentation of support procedures.

SPECIAL CONDITIONS

• Employee must be available to work evenings and weekends.

• Employee must be available to travel as required.

• Job offer is contingent upon satisfactory clearance based on background check results.

This position is eligible for full benefits first day of hire:
a) Health/Dental/Vision Insurance.
b) Vacation/holidays (15 vacation days & 13 paid holidays a year).
c) Work/Life Balance.
d) UC Retirement Plan
e) Pet insurance.

For more information about UCSD Benefits and Work/Life .

To calculate an approximate value of the UC Total Compensation package, please click here.

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About University of California San Diego
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.
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