Education Tech Support Specialist

University of North Texas at Dallas, United States

Updated: 16 days ago
Location: Fort Worth, TEXAS
Job Type: FullTime
Deadline: ;

Position Details
Position Information


UNT System Overview
Welcome to the University of North Texas System . The UNT System includes the University of North Texas in Denton and Frisco , the University of North Texas at Dallas and UNT Dallas College of Law , and the University of North Texas Health Science Center at Fort Worth . We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.
We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.
Learn more about the UNT System and how we live our values at www.UNTSystem.edu.
Posting Title Education Tech Support Specialist
Department HSC-Information Technology-370000
Job Location Fort Worth
Full Time/Part Time Full-Time
Retirement Eligibility TRS Eligible
Additional Retirement Information
For more information on retirement plan options, please visit https://hr.untsystem.edu/benefits/retirement-plans/index.php .
Salary Information Commensurate with experience
Department Summary
Classroom and Events Technology Support (CETS) is the team that provides audio-visual and related support for the technology in the classrooms and special events both, on and off campus. CETS supports all UNTHSC students, faculty, and staff.
Position Overview
This position will be responsible for day-to-day activates assigned to them as well as problem resolution to support users within the UNT Health Science of Fort Worth. Assist with complex/problem solutions within the Classroom and Events Technology Support (CETS) projects to ensure high quality of AV/IT and customer service delivery across the HSC.

Additional Posting Details


Minimum Qualifications
Bachelor’s degree; or equivalent combination of education and experience.
Knowledge, Skills and Abilities
Preferred Qualifications
This is an audio/visual technician position.  The preferred candidate will possess the following additional qualifications: Microsoft software, Apple software, computer hardware, basic audio-visual knowledge of televisions, projectors and sound systems. Good mechanical and troubleshooting skills.
Required License / Registration / Certification
Work Schedule
M-F 7:00am-4:00pm.  One week of 10:00am-9:00pm closing shifts every 4-5 weeks (Friday off).  Occasional weekends.
Driving University Vehicle Yes
Security Sensitive This is a security sensitive position
EEO Statement

The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.
Classification Title Education Tech Support Special
Physical Requirements Carrying, Cleaning, Climbing, Crawling, Driving, Kneeling, Lifting or moving up to 75 pounds, Pulling , Pushing, Reaching, Sitting, Squatting, Stooping, Bending, Standing, Twisting, Walking, Writing, Grasp, Talk or Hear, Ability to communicate

Job Duties


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Set up and strike equipment for classes, meetings and other events on campus.
o
Answer phones and email that come in to the CETS department mailbox in a timely
manner
o
Perform preventative maintenance on equipment – cleaning/replacing filters on
projectors, inspecting equipment that is returned from check-out, replace damaged cables in classrooms, replace batteries in microphones and wireless presenters
o
Provide technical support during events if requested.
o
Assist the Room Scheduling Office with corrections to requests.
o
Input Facilities work request on damaged or broken equipment in classrooms or
conference rooms that are not technology related.
o
Maintain current list of CETS inventory in classrooms and in storage area.
o
Operate cameras and/or production switch board during live streaming events.
o
Input tickets into Service Now once service is completed.
o
Assist faculty/staff/students with basic classroom/conference room AV training.
o
AV installations in classrooms, conference rooms and office space around campus.

Posting Detail Information


Posting Number S7830P
Position End Date (if temporary)
Special Instructions to Applicants
Quicklink for Posting https://jobs.untsystem.edu/postings/80337

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