ECC (eMedicine Coordinating Center) Coordinator (Please see preferred skills/certification)

University of Alabama at Birmingham, United States

Updated: 5 days ago
Location: Birmingham, ALABAMA

ECC (eMedicine Coordinating Center) Coordinator (Please see preferred skills/certification) - (UAB000WE)

Description

 

Compensation:  15.00 - 23.55

GENERAL SUMMARY: Responsible for accurately and efficiently answering and completing requests for UAB eMedicine telemedicine appointments. Coordinates scheduling with UAB eMedicine faculty providers and staff, ADPH sites, and UAB Medicine patients in a timely and consistent manner and with exceptional customer service skills. Responsible for facilitation of videoconferencing visits with providers. Works with the RN-Telehealth Coordinator and the Manager of MIST and ECC to create, implement and follow procedures of the eMedicine Coordinating Center including workflow, proper documentation and management of patient record. Provides the highest level of customer service both internally with UAB faculty, departments and divisions, and with the ADPH sites and telemedicine patients.


 

KEY RESPONSIBILITIES:


 

  • Receives and appropriately responds to eMedicine appointment requests in a timely and efficient manner, demonstrating courteous and professional demeanor in all interaction with faculty, staff, patients and outside entities. Reviews any issues with the ECC Manager.

  • This position acts as a key driver of patients to access and utilize the patient portal of UAB Medicine (my UABmedicine). 

  • Thoroughly documents all actions involved in scheduling utilizing appropriate registration and scheduling systems.

  • Adheres to all patient information security and compliance standards ensuring that all documentation is secure and recognizing the rights and responsibilities of patient confidentiality.

  • Works with the eMedicine team of Executive Director, Director of Business Operations, Medical Director and staff to facilitate workflow design, enhancing performance standard and the integrity of technology-enabled patient care. Supports the Manager and team in any special projects or service development as assigned.

  • Completes 100% of training and professional development courses designated including scheduling, registration and videoconferencing systems.

  • Works independently while remaining collaborative, effectively communicating and exhibiting flexibility to effectively perform in a fast-paced and leading-edge healthcare environment.


  • Performs other duties as assigned.

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    Qualifications

     

    MINIMUM QUALIFICATIONS:


     

    Required :  High school diploma or GED and 3 years of customer service experience in healthcare required.

    Must:  (1) Successfully complete all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management (3) possess exceptional telephone & customer service skills; and (4) be knowledgeable of English grammar & punctuation. 


     

    Preferred:   Experience as a Certified Medical Assistant.


     

    CERTIFICATES/LICENSES/REGISTRATIONS ETC.:


     
    Required : None
     

    Preferred : CCMA Certification from the National Healthcare Association (NHA) or the American Association of Medical Assistants (AAMA).  


     
    Primary Location
    : UAB Health System
    Job Category
    : Clerical & Administrative
    Organization
    : 691900000 Health System Telehealth
    Employee Status
    : Regular
    Job Level
    : Entry Level
    Shift: Day/1st Shift

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