Donor and Member Services Specialist (Multiple positions)

Apply now Job no:534520
Work type:Staff
Location:Northridge
Categories:Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun .

Major Duties

Under the guidance of the Senior Advancement Services Data Analyst, the Donor and Member Services Specialist is responsible for recording and processing donation, event, and membership transactions into the constituent database, Raiser’s Edge. The incumbent is responsible for daily gifts, event registrations, and membership entries.

• Responsible for processing of daily gift batches and preparing all batches for posting, generating gift receipts, adding and updating biographical information in constituent records in accordance with policy and procedure guides, and processing EFT payments of pledge installments.
• Oversees the processing of corporate and foundation matching gift payments and works closely with other Resource Management colleagues on special projects related to database integrity.
• Provides excellent customer service, professionalism, and diplomacy to resolve all gift-related matters.
• Performs other duties as assigned.

*NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://mycsun.box.com/s/1fr8696s6ks2x3ci9lnuu91un2fjhsws     

Qualifications

• Equivalent to graduation from an accredited four-year college or university in a job-related field.
• Equivalent to two (2) years of full-time, technical, analytical, or administrative experience.
• Additional experience in job-related field may be substituted for required education, on a year for year basis.
• Accounting and bookkeeping experience is preferred.

Knowledge, Skills, & Abilities

• Working knowledge of gift processing standards, policies and procedures, as well as working knowledge of IRS regulations and CASE standards within higher education.  Knowledge of credit card and PCI compliance policies, practices, and systems.
• Ability and specialized skills to: interpret, and apply a wide variety of policies and procedures; perform basic research and statistical analysis; analyze data and make accurate projections using business mathematics and basic statistics; compile, write, and present reports related to program or administrative specialty; communicate effectively both orally and in writing.
• Proficient in using standard office and financial software (Microsoft Word, Excel, Outlook, etc.)"The Donor and Member Services Specialist must be able to exercise sound judgment with attention to detail to audit the data received, maintain high work standards, produce error-free output, be able to determine donor intent and address any special requests which need to be relayed to department leadership, and exercise discretion and tact in dealing with highly confidential material. 
• Ability to work collaboratively and effectively with other division colleagues, donors, and students. Advanced skills in performing conditional Word merges for acknowledgment letters and receipts.  Excellent customer service, professionalism, and diplomacy. Ability to organize and plan work and projects, including handling multiple priorities.

Pay, Benefits, & Work Schedule

• The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more.
• Classification: Admin Analyst/Spclst / 1038 / grade 1
• The anticipated HIRING RANGE: $3518 - $4900 per month, dependent upon qualifications and experience. The salary range for this classification is: $3518 - $6791 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday.
• This is a Regular position with a one-year probationary period. 
• The position is currently hybrid (3 days in office, 2 days remote); however, this is subject to change based on student and/or operational need

General Information

• Applications received through January 16, 2024, will be considered in the initial review and review of applications will continue until position is filled.
• This position is a sensitive position as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
• In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, ancestry, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, covered military and veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.

Advertised:Jan 16, 2024 (9:00 AM) Pacific Standard Time
Applications close:Open until filled