Distance Learning Systems Specialist

The University of Southern California (USC), founded in 1880, is located in the heart of downtown Los Angeles and is the largest private employer in the City of Los Angeles. USC is consistently ranked among the nation’s most prestigious universities, and the USC Leonard Davis School of Gerontology features one of the world’s best degree and research programs in gerontology. The USC Leonard Davis School of Gerontology has an international reputation as a hub of aging research and with additional strong programs throughout the university, leads the way in defining and advancing the field of gerontology: https://gero.usc.edu

The University of Southern California (USC) Leonard Davis School of Gerontology is seeking a Distance Learning Systems Specialist to join our staff and student community.  This position will be responsible for providing distance education training and technical support for control room and post-production operations to faculty, staff, and students.

Reporting directly to the Senior Associate Dean, the Distance Learning Systems Specialist will work in collaboration with the school’s IT team. The ideal candidate will have experience with software applications such as Blackboard, editing systems, and post-production programs.   The successful candidate will be customer-service and teamwork-oriented, demonstrating the ability to work collaboratively across multiple departments to achieve objectives. 

Roles and responsibilities to include:

• Ensuring the smooth operation of live and recorded courses by distance education instructors.
• Provides instructor support for class activities such as electronic boards, webcast applications, and interactive conferencing (e.g., web, phone, video).
• Support all instructional activities and professional program offerings.
• Perform routine operations equipment maintenance and troubleshooting.
• Serves as a key resource for information. Resolves questions and issues, and interfaces with faculty, staff, and leadership to communicate information and updates. 
• Performs other related duties as assigned or requested. 

Preferred Qualifications:

• BA or BS Degree
• Three years of experience in specialized/technical training.
• Strong problem-solving and analytical skills with the ability to organize data and analyze trends and patterns 
• Ability to work with close attention to detail and meet necessary deadlines 
• Excellent administrative and organizational skills
• Proficient with media technology, Adobe Premier, Final Cut Pro
• Experience with capturing and delivering e-Learning Systems
• Experience working in the higher education field is ideal.

This is a full-time non-exempt that will require substantial commitment and flexibility, light traveling is required for conferences.

Benefits include a competitive salary, and a rich array of USC benefits including healthcare (including dental and vision), 403(b), tuition reimbursement, national holidays, paid vacation, and more.

The hourly rate range for this position is $33.00 – $35.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

If you are interested, please submit your completed application, including a cover letter and resume with references. Thank you for your interest!

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the  Los Angeles Fair Chance Initiative for Hiring  ordinance . We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at  [email protected] .  Inquiries will be treated as confidential to the extent permitted by law.

Minimum Education: High school or equivalent, Specialized/technical training Minimum Experience: 2 years Minimum Field of Expertise: Experience with capturing and delivering e-Learning Systems (via web and other electronic formats) and providing interactive conferencing set-up and support (web, phone, and audio/visual conferencing). Operations level experience with e-Learning Systems and services. Knowledge of support of instructional operations and technologies inside studio classrooms, such as computers, electronic boards, and other interactive conferencing technologies. Knowledge of computing environments and specific support for e-Learning hardware and software. Knowledge of Microsoft Windows Media technology and Real Networks streaming services. TCIP/IP based networking and computer support and troubleshooting experience. Knowledge of networks and digitizing process. Knowledge of video and editing systems and processes.