Dispatch Associate - Full Time - 10hr - Evenings

Details

Posted: 16-May-24

Location: Los Angeles, California

Salary: Open

Categories:

Staff/Administrative

Internal Number: 2544

Job Description

Grow??your career at Cedars-Sinai!

When the work you do every single day has a crucial impact on the lives of others, every effort, every detail, and every second matters. This shared culture of passion and dedication pulses through Cedars-Sinai, and it???s just one of the many reasons we???ve achieved our fifth-consecutive Magnet designation for nursing perfection. From working with a team of best-in-class healthcare professionals to using state-of-the-art facilities, you???ll have everything you need to do something incredible???for yourself, and for others. Join us and discover why U.S. News & World Report has named us one of America???s Best Hospitals!

What will you be doing in this role?

Job Summary:

Under the directions of the Central Transportation Services Management team, serves as a call agent and
dispatcher for a multi-disciplinary department. Displays an ability to learn and efficiently navigate computerized transportation dispatching
and bed tracking software (CS-Link/EPIC), refrigerator temperature monitoring software (TempTrak), and facilities service request
maintenance program (Mainspring). In addition to being able to use an ACD based phone system, you will need to utilize 2-way radio, email,
Word and Excel files to effectively and efficiently process and retrieve needed information in a timely and accurate manner. Capable of
handling high call volumes on a daily basis and in emergency situations while keeping in line with Department???s policies and procedures.
Ability to focus on live data updates and logically schedule representatives to immediate service calls involving patient care. Should be able
to learn and recall locations of various areas and departments throughout the medical center. Must be fluent in English, read, write and
speak. Candidate must display excellent communication, interpersonal, and customer service skills with external and internal clientele. Must
have good follow up skills and capable of working a variety of shifts. You will need to utilize proper telephone etiquette when assisting
customers, triaging calls and providing information to callers. Must be able to lift and put away office supplies shipments as received such as:
cartons of paper, boxes of files, and other miscellaneous supplies utilized to ensure efficient productivity. Must be able to sit or stand in one
spot the majority of working hours. Adheres to all Hospital and departmental policies and procedures and complies with JCAHO and other
regulatory agencies in all work performed while maintaining patient confidentiality.

Qualifications

Educational Requirements:

High school graduate or equivalent required. English speaking, spelling, grammar, & simple math skills equivalent to high
school level required. Courses & work experience in communications, public contact, book-keeping, business machines
and correspondence preferred.Knowledge and understanding of the organization, functions, policies and procedures of the Department, and the inter-
relationship with other departments. Ability to interact effectively with Directors, Managers, internal staff, patients and
representatives of public agencies and business, or a comparable level of education and experience.

Licenses :

Must possess a minimum computer competency comprised of a working knowledge of Windows or a comparable system
(specifically including keyboarding and mouse skills). Must additionally possess a working knowledge of word
processing, spreadsheets, presentation development, E-mail browsers and on-line reporting. Ability to type 45 to 50 WPM.

Experience:

Experience demonstrating the ability to handle multiple tasks frequently with short time-lines, to prioritize and organize
work, and to complete assignments in a timely, accurate manner.

Req ID : 2544
Working Title : Dispatch Associate - Full Time - 10hr - Evenings
Department : Dispatch Call Center
Business Entity : Cedars-Sinai Medical Center
Job Category : Administrative
Job Specialty : Customer Support
Overtime Status : NONEXEMPT
Primary Shift : Evening
Shift Duration : 10 hour
Base Pay : $19.50 - $27.24

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About Cedars-Sinai Medical Center
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major teaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competi...tive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.
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