Director, SHC Administration Operations

• Develops, revises and implements standards and policies for the administrative, financial and operational aspects of the Student Health Center.
• Performs financial planning, forecasts and analysis. Assures that proper internal controls are in place to safeguard SHC assets.
• Conduct periodic meetings with the DSA finance director to monitor budget performance explain variances and make appropriate adjustments to ensure meeting budget revenue targets.
• Coordinates with Human Resource client partners around business functions for non-clinical staff including hiring, performance evaluation, performance coaching, terminations, promotions, wage/salary adjustments, payroll activities, disciplinary decisions and grievance procedures.
• Coordinates, in conjunction with the SHC leadership, logistics of administrative human resource function for clinical staff.
• Responsible for tracking license status for clinical staff, keeping records of associated expiration dates and notifying clinical staff about renewal timing, as appropriate.
• Develops and implements programs designed to retain staff and enhance teamwork among working groups. Develops orientation for new hires; coordinates the training of staff. Periodic meetings with HR Client partners to ensure compliance on HR issues.
• Collaborates with the clinical management team to track and report trends and determine actions needed in association with visit and call volume and availability of appointments.
• Lead a multidisciplinary team in providing strong and consistent customer service. Monitors and enhances customer service by, assisting staff, providers and patients with resolution of problems whenever possible.
• Develops customer service protocols and identifies training and development opportunities.
• Participates in meetings to identify quality assurance objectives.
• Regularly monitors client levels of satisfaction with services.
• Manages the technology resources for the service, including all computers and the oversight of the applications of the clinical management programs for the center.
• Ensures timely and properly maintained website.
• Conduct periodic needs assessment for technology upgrades.
• Participates in upgrade testing for university systems such as Banner, Oracle, Kronos to ensure proper functionality related to SHC.
• Coordinates and monitors compliance issues, including the fee for service contracts, vendors and management of the facility for service.
• Coordinates service needs with building management and facilities service providers.
• Oversees management of DC-mandated immunization requirements, including annual program planning and contact with national and local public health service officials.
• Assists in administration and annual negotiations of the Student Health Insurance plan in conjunction with the SHC leadership and the Dean of Students.
• Participates in the implementation of procedures, collection of data, and development of systems related to the Student Health insurance plan.

Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 8 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study plus 6 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

• Prior management of the medical office.
• Experience with Oracle/Database Management Software, Point and Click and Electronic Health Records.
• Strong communication and organizational skills.
• Strong management skills.

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.