Updated: 25 days ago
Location: Muncie, INDIANA
Deadline: ;
Posting Details
Position Information
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| Position Title | Director of Unified Technology Support |
|---|---|
| About this Opportunity | We are looking for a talented Director of Unified Technology Support (UTS) to lead our Technical Support Team. As a Director of UTS, you will oversee multiple aspects of our technical support initiatives to produce high quality customer support throughout the Ball State Community. The Director is responsible for managing the forward-facing technology support units on campus which include the Tech Center, Instructional Classroom Support Services, Student Technology Suites, Adaptive Computer Technology; HelpDesk, Desktop Support, Technology Store, Tech Time, Hardware Repair and Card ID office. Collaboration with Information Security initiatives will be an important role for the selected candidate. Our ideal candidate would have an excellent technical aptitude with the perfect mix of customer service skills. |
| Our Statement on Inclusiveness | At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define ‘inclusiveness’ as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.’ As such, this value incorporates a commitment to inclusive excellence and freedom of expression. |
| Benefits and Community | Ball State University offers an excellent benefits package for eligible positions. Click here to explore options.
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| Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana: | https://www.bsu.edu/about/live-near-your-work |
| FLSA | Administrative Exemption |
| Hrs/Week | 40 |
| Length of Assignment | Full-Time At-Will |
| Position Function | Manage the forward-facing technology support units on campus while providing excellent customer service to the Ball State Community. Unified Technology Support (UTS) units include the Tech Center, Instructional Classroom Support Services, Student Technology Suites, Adaptive Computer Technology; HelpDesk, Desktop Support, Technology Store, Tech Time, Hardware Repair and Card ID office. Collaborate with Information Security initiatives across campus and work closely with the Office of Information Security Services (OISS) to meet shared goals. |
| Minimum Education | Bachelor’s degree from an accredited institution. |
| Minimum Experience | At least five years of experience in a technology-rich environment in a managerial position. |
| Minimum Other | Demonstrated leadership, technical depth, and outstanding communication skills. |
| Authorization to work in the US | Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship. |
| Preferred Education | Bachelor’s degree or higher in a technology-related field. |
| Preferred Experience | At least five years providing in-depth technical support in a Higher Education environment. Experience with collaborating with Information Security initiatives. |
| Preferred Other | |
| Pre-Employment Screening | Requires successful completion of a background check and education verification. |
| Position Title(s) Supervised | Assistant Directors (3), Senior Learning Technologies Consultant. |
| Required Certifications | |
| EEO Statement | Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status. |
| About Ball State University | Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master’s, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world. |
| There's more to discover IN Indiana! Visit the following link to learn more: | IN Indiana |
| Department | Unified Technology Support:120020 |
| Department Information | The minimum salary for this position is $95,000. |
| Department Email or Phone Number | 285-8324 |
Duties & Responsibilities
| Ranking | 1 |
|---|---|
| Job Duty | Ensure all Unified Technology Support (UTS) staff and services are providing the highest level of customer service to the Ball State Community. Collaborate with other IT Directors on current projects and initiatives while ensuring UTS staff are prepared to support those services at the highest level. |
| Ranking | 2 |
|---|---|
| Job Duty | Supervise, coach, and mentor staff; assign and review work; make recommendations in all areas related to supervision, including but not limited to interviewing and selection, discipline, work schedules, performance appraisal, and career development of personnel. Ensure staff have the resources and training that they need to be effective in their roles. Includes guiding and advising direct reports as they manage their teams and/or projects. |
| Ranking | 3 |
|---|---|
| Job Duty | Provide guidance and support to the Associate Vice President of IT in determining direction of service level agreements as they pertain to support levels, response times, and priority outlines for all incident and change management processes. Provide statistical reports on the level of service provided, incident reports, performance levels of meeting service level agreements with campus community and overall performance of the subunits of UTS. |
| Ranking | 4 |
|---|---|
| Job Duty | Implement and manage changes to the UTS organization, including internal reorganizations of services or staff to enhance service offering or gain organizational efficiencies, the decommissioning of legacy services, or integrating new services or staff into the UTS structure. |
| Ranking | 5 |
|---|---|
| Job Duty | Work closely with the Director of the Office of Information Security Services to ensure best practices and recommendations from OISS are implemented within the UTS support structure and services. Collaborate on Security projects between OISS staff and UTS staff to meet goals and deadlines. |
| Ranking | 6 |
|---|---|
| Job Duty | Plan and implement the best practices and strategies to move the university to a level of efficiency in providing technology support to student’s success. |
| Ranking | 7 |
|---|---|
| Job Duty | Stay abreast of all projects and initiatives within UTS and help organize, manage, and support to the level each group or project requires. Ensure that UTS, IT, or campus-wide best practices and requirements are followed. Establish priorities and provide or acquire needed resources to ensure that goals and objectives are accomplished within required timelines. |
| Ranking | 8 |
|---|---|
| Job Duty | Oversee the Technology Store Operations. Oversee all store related vendor relations and adhere to vendor reporting requirements. Review sales reports, inventory levels, and make final decisions on pricing adjustments. Adhere to University guidelines for audit, cash handling, and credit card transactions. |
| Ranking | 9 |
|---|---|
| Job Duty | Oversee all expenditure budgets for all units within Unified Technology Support. |
| Ranking | 10 |
|---|---|
| Job Duty | Serve on committees and projects teams within UTS and IT as well as represent UTS and IT on interdepartmental committees. This may involve serving as a technical resource, assisting with the development or implementation of new policies or procedures, or serving as a committee chair or project manager. |
| Ranking | 11 |
|---|---|
| Job Duty | Perform other related duties as assigned. |
Posting Detail Information
| Posting Number | 202401503P |
|---|---|
| Number of Vacancies | 1 |
| Desired Start Date | 06/03/2024 |
| Position End Date (if temporary) | |
| Open Date | 03/13/2024 |
| Applications Accepted Through Date | 04/02/2024 |
| Open Until Filled | No |
| Information regarding transcripts | The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted. |
| Special Instructions Summary | Please add Educause to the list of advertising resources |
| Information for Applications Requiring a Cover Letter | In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experiences align with the elements of the position description (or leadership profile). In your cover letter, please also describe how you have demonstrated a commitment to our University’s enduring values , including inclusiveness, which we define as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.’ |