Director of Ticketing

California Baptist University, United States

Updated: 1 day ago
Location: Riverside, CALIFORNIA
Deadline: ;

Posting Details
Position Information


Job Title Director of Ticketing
Posting Number S1390P
Pay Range
The compensation for this appointment will range from $70,000 – $80,000 annually and reflects what California Baptist University reasonably expects to pay for this staff appointment. Actual compensation may vary based on the qualifications and experience of the applicant, as well as market conditions. In addition to wages, CBU offers a robust suite of employee benefits.  

Position Summary Information


Summary
The Director of Ticketing will oversee the day-to-day operations of the box office including, but not limited to, ticket sales initiatives, staffing and customer service. The position reports to the Associate Athletics Director for External Relations and will collaborate effectively with marketing, communications, media productions and development for the overall success of the athletics department.
Essential Duties and Responsibilities
Other duties may be assigned.
  • Understand and agree to abide by the mission of CBU and the CBU Athletics Department.
  • Directs the development and execution of sales and marketing plans.
  • Directs the design and implementation of all comprehensive season tickets, corporate and group sales strategies.
  • Manage, train and supervise Assistant Director of Ticketing, students, interns, or graduate assistants assigned to this area in accordance with University policy and Federal and State regulations.
  • Responsible for managing and operating the ticketing system (currently Paciolan/TicketsWest), which includes, but is not limited to, event building, ticket and promotion configuration, user security, ticket design and proofing.
  • Primary liaison with ticket system vendor to ensure all hardware and software are working efficiently for staff and customer use.
  • Provide exceptional customer service, conflict resolution and enforcement of NCAA regulations as they relate to ticketing for home competitions to include recruits, high school coaches, players, families, general public, boosters and donors.
  • Oversee communication plan with customers across all outlets: walk-up, phone, and digital.
  • Implement individual game, season ticket, and group sales strategies for athletic ticketed sporting events with an emphasis on growing fan base and revenue.
  • Coordinate with various members of the athletics department including, but not limited to, marketing, communications, media productions, development, facilities and event management.
  • Prepares regular ticket sales audits and reports to reflect revenue and attendance at events.
  • Communicates with donors, public, students, and faculty-staff on a regular basis to resolve seating needs, complaints, and staff support.
  • Directs the operation and administration of the ticket sales staff including the development of action plans, strategic goal setting, staff performance management and professional development, budget planning and expense monitoring.
  • Responsible for supporting University-related ticketed events including, but not limited to, commencement ceremonies, the annual Christmas concert, and sports camps and clinics.
  • Maintains policies and procedures manual for ticketing office.
  • Adhere to all institutional, conference, and NCAA by-laws and regulations.
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    Supervisory Responsibilities
    Directly supervises Assistant Director of Ticketing, Athletics department staff, work-study students, interns, or graduate assistants assigned to this area in accordance with University policy and Federal and State regulations. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, training employees; planning, assigning, and directing work; appraising performance; disciplining employees; addressing complaints and resolving problems.
    Other Knowledge Skills and Abilities
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.
    • Demonstrated ability and willingness to live and uphold the University’s Christ-centered mission and values. 
    • Ability to travel, work evenings, weekends, and holidays.
    • Able to be a positive representative of the University at all times.
    • Skill in the use of personal computers and related software applications.
    • A thorough knowledge of: Business English and arithmetic; general office methods, procedures, and practices.
    • Knowledge of standard budgeting, and expenditure control procedures and documentation.
    • Ability to plan, develop, and coordinate multiple projects.
    • Ability to read and write at a level appropriate to the duties of the position.
    • Ability to gather data, compile information, and prepare reports.
    • Strong interpersonal and communication skills, and the ability to work effectively with a diverse faculty, staff, and student body.
    • Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments.
    • Strong organizational skills and detail oriented.
    • Excellent telephone courtesy, knowledge, and experience.
    • Ability to interpret, adapt, and apply guidelines and procedures.
    • Ability to create, compose, and edit written materials. 
    • Ability to develop and maintain recordkeeping systems and procedures.
    • Ability to resolve customer complaints and concerns. 


    PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, and sit; and requires sufficient hand, arm, and finger dexterity to operate computer keyboard or other office equipment. Requires visual acuity to read words and numbers; and speaking and hearing ability sufficient to communicate in person or over the phone. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
     
    WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Work normally performed in a typical interior/office work environment, with minimal exposure to health or safety hazards.
    Education and/or Experience
    EDUCATION and/or EXPERIENCE: Bachelor’s degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

    Posting Detail Information


    Open Date
    Remove from Web
    Open Until Filled
    Special Instructions to Applicants
    Nondiscrimination Statement

    State and Federal law permit California Baptist University to discriminate on the basis of religion in order to fulfill its purpose. The University does not discriminate contrary to either State or Federal law.
    Quick Link to Posting https://jobs.calbaptist.edu/postings/8618

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